Client Care Coordinator

Role Overview :

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We are seeking an organised and customer-focused Client Care Coordinator to provide customer service and administrative support to UK client companies.

The role involves updating client records, responding to customer enquiries, managing client cases through a CRM system, preparing documentation, completing administration tasks and coordinating with UK-based teams.

You will work closely with a UAE-based manager and communicate regularly with UK-based teams and client contacts.

• Update client records
• Data entry
• Respond professionally to customer enquiries, mainly by email and occasionally by telephone.
• Provide excellent customer service and keep clients updated
• Manage client cases, notes and tasks within a CRM system
• Prepare agreements, letters and other client documentation using templates
• Check documents and maintain accurate electronic client records
• Assist with property purchase and completion administration
• Support clients with post-completion, rental and general account enquiries
• Liaise with UK-based departments to progress and resolve client matters
• Investigate customer enquiries and help identify appropriate solutions
• Ensure tasks and client enquiries are handled accurately and within deadlines

• Previous experience in customer service, client care or administration
• Strong written and spoken English
• Professional and confident email communication skills
• Good customer service skills
• Excellent attention to detail and organisational skills
• Comfortable using computer systems and maintaining accurate records
• Experience using a CRM system is desirable
• Good knowledge of Microsoft Office, including Outlook, Word, PowerPoint and Excel
• Ability to manage multiple tasks and priorities
• Professional, reliable and customer-focused