Customer Service Representative; Mleiha National Park
Listed on 2026-09-03
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, Customer Success Management, HelpDesk/Support
To provide excellent customer service to visitors at Mleiha National Park by assisting with inquiries, bookings, ticketing, and general visitor needs, ensuring a smooth, welcoming, and memorable guest experience.
Issuing tickets, processing reservations, and ensuring visitors have a seamless experience
Answering customer's inquiries through different channels / telephone/ email & direct contact.
Up selling tickets based on understanding the customer's needs.
Handling cash & credit card transactions.
Taking bookings of groups visits / venue bookings & walk in customers.
Providing feedback to the management & keep track of customer's information.
Assisting customers with Online bookings & payment transactions.
Participating in events by monitoring the crowd & guiding the guests.
Following up the venue bookings & providing the management with the feedback.
Familiarity with Customer service & sales.
General computer skills.
Strong communication skills.
Fluent in Arabic & English languages.
Ability to multitask.
Willing to be flexible with working in shifts based on operational requirements.
Bachelor of Business Administration.
Proven experience in customer service & sales for minimum of 2 years.
Strong writing skills.
Ability to learn & keep updated on the new process/ products.
Proficiency in communication.
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