Client Care Coordinator UAE

Role Overview

We are seeking an organised and customer-focused Client Care Coordinator to provide customer service and administrative support to UK client companies The role involves updating client records responding to customer enquiries managing client cases through a CRM system preparing documentation completing administration tasks and coordinating with UK-based teams You will work closely with a UAE-based manager and communicate regularly with UK-based teams and client contacts

• Update client records
• Data entry
• Respond professionally to customer enquiries mainly by email and occasionally by telephone
• Provide excellent customer service and keep clients updated
• Manage client cases notes and tasks within a CRM system
• Prepare agreements letters and other client documentation using templates
• Check documents and maintain accurate electronic client records
• Assist with property purchase and completion administration
• Support clients with post-completion rental and general account enquiries
• Liaise with UK-based departments to progress and resolve client matters
• Investigate customer enquiries and help identify appropriate solutions
• Ensure tasks and client enquiries are handled accurately and within deadlines

• Previous experience in customer service, client care or administration
• Strong written and spoken English.
• Professional and confident email communication skills.
• Good customer service skills.
• Excellent attention to detail and organisational skills.
• Comfortable using computer systems and maintaining accurate records.
• Experience using a CRM system is desirable.
• Good knowledge of Microsoft Office, including Outlook, Word, PowerPoint and Excel.
• Ability to manage multiple tasks and priorities.
• Professional, reliable and customer-focused.