Customer Care Advisor

## Customer Care Advisor Apply:
Hybrid:
Sharjah:
Full time:
Posted 30+ Days Ago:
JR105706

We are looking to strengthen our team of Customer Care Advisors in Sharjah . As a Customer Care Advisor, you are the first line of support to deal with all customer's questions or requests in a speedy and qualitative manner.## Your responsibilities:
* You are the  primary contact for customers for all current affairs: offers, back orders, questions about invoices, complaints.
* You observe customer challenges and are solution driven.
* You collaborate and communicate constructively with all departments within TVH and stimulate colleagues from other departments to work together on a high customer satisfaction.
* You signal and report about bottlenecks within the assigned processes.
* You register and administrate client information, documentation, complaints and signals in the relevant systems in order to have an accurate and complete insight in status of clients.## How to succeed / your profile:
* You have about 2-3 years experience in a customer oriented job.
* You have parts sales experience and/or a relevant technical knowledge.
* You are fluent in English and Arabic.
* You have strong customer oriented thinking and acting skills.
* You have good commercial skills.
* You are solution driven and persistent.
* You have good organizational skills and you are able to set priorities.
* You are a team player.## People are at our heartTVH is a global business with a family atmosphere, where people are at the center. We value clarity, mutual respect, kindness and open communication. Our people are down-to-earth, easy to work and engage with. We welcome differences and celebrate new ideas.## About TVHTVH is a parts specialist for quality parts and accessories for material handling, industrial vehicles, and construction and agricultural equipment.

Working at TVH is opting for a company that excels as an international market leader and is well-known for its unstoppable craving for innovation.