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Tally Customer Support Executive

Job in Sharjah, UAE/Dubai
Listing for: SEGEN INTEGRATED SOLUTIONS FZCO
Full Time position
Listed on 2026-09-29
Job specializations:
  • Customer Service/HelpDesk
    HelpDesk/Support, Technical Support, Customer Service Rep
Salary/Wage Range or Industry Benchmark: 134000 - 201000 AED Yearly AED 134000.00 201000.00 YEAR
Job Description & How to Apply Below

We are looking for a motivated and customer-focused strong Tally Prime Customer Support Sales Executive strong to manage day-to-day customer support build strong customer relationships and generate sales opportunities for Tally Prime and related business solutions The candidate will be responsible for understanding customer requirements resolving Tally Prime-related queries coordinating with the technical team when required and identifying opportunities for software licenses renewals upgrades cloud solutions E-Invoicing customizations and other services

Key Responsibilities
  • Handle customer calls Whats App messages emails and support requests related to Tally Prime
  • Understand customer issues and provide first-level support and solutions
  • Assist customers with Tally Prime installation activation configuration and basic troubleshooting
  • Guide customers on Tally Prime features reports and day-to-day usage
  • Provide basic assistance related to TSS AMC license activation and renewals
  • Coordinate with the technical development team for issues requiring advanced support
  • Maintain proper records of customer queries issues and resolutions
  • Follow up with customers to ensure that reported issues are resolved satisfactorily

1–3 years of experience in Tally Prime / Tally.

ERP 9 customer support, software support or software sales.

Good knowledge of Tally Prime and basic accounting concepts.

Sales experience in accounting software, ERP or business software will be an added advantage.

Good communication and interpersonal skills.

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