Customer Service Officer
Job in
Sharjah, UAE/Dubai
Listed on 2026-10-06
Listing for:
UMERAHEMAD VEGETABLES & FRUITS TRADING
Full Time
position Listed on 2026-10-06
Job specializations:
-
Customer Service/HelpDesk
Customer Success Management, HelpDesk/Support, Customer Service Rep, Technical Support
Job Description & How to Apply Below
- Act as the primary point of contact for customers providing timely and accurate information to resolve inquiries and issues.
- Identify and escalation complex issues to appropriate departments ensuring swift resolution and customer satisfaction.
- Conduct follow-up calls and emails to ensure customer satisfaction post-interaction and maintain strong relationships.
- Provide feedback to management on recurring customer issues contributing to continuous improvement of products and services.
- Assist in onboarding new customers guiding them through processes and ensuring a smooth transition.
- Maintain a comprehensive understanding of company products and services to provide expert guidance to customers.
- Collaborate with team members to share best practices and enhance the overall customer experience.
- Conduct surveys and gather customer feedback to inform service improvements and development.
- Meet and exceed performance metrics such as response times and customer satisfaction scores to support team goals.
- Utilize CRM software to log customer interactions ensuring all details are recorded for effective follow-up and analysis.
- Bachelor's degree in Business Administration, Communications, or a related field preferred.
- Minimum of 2 years of experience in customer service or a related role, ideally within a fast-paced environment.
- Fluency in English is required; proficiency in additional languages is a strong advantage.
- Experience with CRM software, such as Salesforce or Zendesk, to manage customer interactions effectively.
- Strong problem-solving skills with the ability to think critically and address customer concerns efficiently.
- Excellent verbal and written communication skills, ensuring clarity and professionalism in all interactions.
- Demonstrated ability to handle stressful situations with composure and empathy.
- Strong organizational skills to manage multiple tasks and prioritize effectively.
- Ability to work both independently and collaboratively in a team-oriented environment.
- A positive attitude and a passion for delivering exceptional customer service.
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