Call Centre Specialist
Job in
Umm Al Quwain, Sharjah, UAE/Dubai
Listed on 2026-10-29
Listing for:
Twaddan LLC
Full Time
position Listed on 2026-10-29
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Customer Success Management, HelpDesk/Support
Job Description & How to Apply Below
We are seeking a professional and customer-focused Call Centre Specialist to manage inbound and outbound calls, respond to customer inquiries, resolve issues efficiently, and maintain a high level of customer satisfaction. The ideal candidate should have excellent communication skills, strong problem-solving abilities, and the capability to handle customer interactions professionally while meeting service quality standards.
Requirements- Minimum of 3 years of experience in customer service
- Previous supervisory experience is preferred
- Knowledge of managing multiple communication channels
- Strong leadership and organizational skills
- Excellent problem-solving and interpersonal skills
- Ability to handle customers professionally and efficiently
- Flexibility in working hours
- Manage daily customer service systems and operations
- Prepare periodic reports on customer service performance
- Monitor service quality and ensure compliance with approved standards
- Handle customer concerns and resolve complaints professionally
- Support team development and performance improvement
- Contribute to enhancing the overall customer experience
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