Customer Service Executive

We are seeking a proactive and customer-focused Customer Service Executive to support daily customer service operations and ensure a high level of customer satisfaction across multiple communication channels. The ideal candidate will have strong communication, leadership, and problem-solving skills, with the ability to handle customer interactions professionally and contribute to continuous service improvement.

• Minimum of 3 years of experience in customer service
• Previous supervisory experience is preferred
• Knowledge of managing multiple communication channels
• Strong leadership and organizational skills
• Excellent problem-solving and interpersonal skills
• Ability to handle customers professionally and efficiently
• Flexibility in working hours

• Manage daily customer service systems and operations
• Prepare periodic reports on customer service performance
• Monitor service quality and ensure compliance with approved standards
• Handle customer concerns and resolve complaints professionally
• Support team development and performance improvement
• Contribute to enhancing the overall customer experience