Product Support Engineer; Heavy Equipments
Job Description & How to Apply Below
Who We Are
Founded in 1978 Al Marwan Group is a diversified organization serving the construction, heavy machinery, oil & gas, real estate development and hospitality sectors across the GCC. The Group operates through multiple business units and subsidiaries delivering integrated solutions supported by strong operational expertise and a well‑established regional presence.
Job SummaryWe are seeking a skilled and customer‑focused Product Support Service Engineer to provide technical support and after‑sales service for heavy equipment. The role ensures optimal equipment performance, high service standards and strong customer satisfaction across both workshop and field operations.
Key Responsibilities- Act as the primary point of contact for technical support and service‑related queries
- Perform preventive, corrective and breakdown maintenance on heavy equipment
- Diagnose, troubleshoot and repair mechanical, hydraulic and electrical faults
- Conduct overhaul and component‑level repairs when required
- Maintain accurate service reports, inspection records and maintenance logs
- Monitor equipment performance and identify recurring issues for improvement
- Coordinate with internal teams to ensure timely and efficient service delivery
- Ensure compliance with OEM standards, safety regulations and company policies
- Proven experience in product support service engineering or after‑sales support
- Strong technical knowledge of heavy equipment (excavators, cranes, forklifts, etc.)
- Solid understanding of hydraulic, electrical and mechanical systems
- Ability to interpret technical manuals, schematics and service documentation
- Excellent communication and customer‑handling skills
- Willingness to travel to client sites across the UAE
- Experience with OEMs such as Caterpillar, Komatsu, Volvo, Liebherr or JCB
- Prior experience in the UAE or GCC market
- Familiarity with service management systems and reporting tools
- Document Controlling
- Cost Accounting
- Business Administration
- Database
- Art
Employment Type: Full Time
Experience: years
Vacancy: 1
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