Fraud Analyst

Sharjah, Sharjah Emirate, United Arab Emirates

• Perform fraud analysis of customer transactions by identifying, assessing, and mitigating fraud risks through effective controls, procedures, and training programs.
• 24
  * 7 monitor real-time and non-real-time transactions for potential fraud and execute various aspects of transaction monitoring and investigations.
• Utilize fraud detection systems to analyze data and identify unusual transaction patterns or behavior.
• Identify, assess, and document fraud risks across various channels, including Cards, IBMB, ATMs, IVR, digital wallets, and others.
• Proactively identify vulnerabilities in existing fraud detection measures and advise on enhancements.
• Conduct regular monitoring and analysis of patterns in fraud incidents, attempted fraud, and consumer complaints.
• Respond to fraud alerts and coordinate with relevant stakeholders for quick resolution.
• Conduct investigations of suspected or confirmed fraud cases, document findings, and generate internal and external reports.
• Coordinate with relevant departments such as IAD Investigations, Legal, business, Info Sec, Complaints, law enforcement agencies (LEA), member banks, regulatory authorities, and others to conduct thorough investigations.
• Analyze evidence, gather information, and determine appropriate actions and remedial measures to address fraud incidents and record the incidents.
• Maintain detailed logs of fraud incidents, including the type of fraud, actions taken, and outcomes.
• Prepare concise reports for senior management and regulatory bodies such as the Central Bank, summarizing trends and incidents.
• Facilitate filing of annual reports to regulatory authorities, including preventive measures taken.
• Work closely with Information Security, Risk Assurance, and Complaints departments to address fraud-related issues.
• Coordinate with external parties such as law enforcement, third-party vendors, and regulatory bodies as necessary.

• Bachelor’s degree or Diploma in Business, Finance, Computer Science, MIS, Accounting, Information Security, or a related field.
• Certification in fraud prevention (e.g., Certified Fraud Examiner - CFE) is an added advantage.
• Minimum of 2 years of experience in fraud detection, investigation, or risk management within the banking sector.
• Experience working with fraud detection systems and tools in a real-time 24x7 environment.
• Proven track record of handling fraud cases and coordinating with law enforcement and regulatory bodies.
• Strong knowledge of financial products, digital payments, and e-commerce fraud risks.
• Strong analytical and problem‑solving skills with attention to detail.
• Ability to work in a fast‑paced, high‑pressure environment with a focus on delivering results.