Customer Service Officer - Branches, UAE

Careers for a Changing World of Islamic Banking. Customer Service Officer - Branches

Location UAE

Posted On 21 Jan, 2026

Type Permanent

Job Category Retail Banking - Branches

JOB PURPOSE:

To provide sustainable service across all branches and ensure no impact on business operations. Able to be deployed to any branch as needed to provide support, ensuring smooth operations and consistent service standards.

KEY ACCOUNTABILITIES:

Customer Service:

• To provide bank customer's financial services which exceed the customer's expectations by delivering competent, timely and problem free services.
• To improve service level at the branch. Take ownership of customer complaint resolution.
• Contact customers through telephone and visits to cross-sell banks products and to obtain leads and references for fresh acquisition.

Relationship Identification:

• Identifies and establishes new relationships, consistent with the Bank’s retail objectives, so that SIB market share is maximized.

Flexibility :

• Demonstrates flexibility by being available to work at any branch within the network as required, providing operational support and ensuring consistent service standards across all locations.
• Benchmark SIB product/service features and performance against those of local competitors so that SIB product/service developers are aware of market trends and can design products/services that are competitive and in line with premium customer’s expectations.

Consumer Protection:

• Ensure compliance with consumer protection standards including treating customers fairly, providing accurate information about products or services, responding promptly and courteously to inquiries, complaints, and feedbacks, protecting customer data, identifying and reporting any suspicious or fraudulent activities, continuously improving customer service and keeping abreast of regulatory expectations and SIB Conduct Risk Framework and associated procedures.
• The employee should demonstrate a thorough understanding of Consumer Protection Regulations and adhere to the bank's standards for fair treatment of customers, ethical conduct, prompt resolution of customer complaints, provide accurate and comprehensive information to customers, and compliance with applicable laws and regulations. The employee should continuously strive to improve their knowledge of Consumer Protection Regulations and seek opportunities to provide input on bank policies and practices.
• Recommends improvements to departmental procedure and direct the implementation of instructions and controls so that all relevant procedural/legislative requirements are fulfilled while delivering a quality cost-effective service to customers.
• Adhere to all bank’s policies and procedures.

QUALIFICATIONS, EXPERIENCE, & SKILLS

• Minimum Qualifications:
  
  Bachelor / Diploma Degree in any commercial related field.
• Minimum Experience:
  
  2-5 years experience in the field of banking sector with a UAE valid driving license.
• Language
  
  Skills:
  
  Strong in both oral and written :
  English (Arabic advantage)
• Computer/System/ Software Skills :
  Knowledgeable in computer applications: MS Office

Sharjah Islamic Bank (SIB) started servicing the society in 1975; providing banking services to individuals and companies. An Amiri decree; released by His Highness Dr. Sheikh Sultan Bin Mohamed Al Qassimi the member of the Supreme Council & Ruler of Sharjah, was issued to launch & green-light the bank expedition. The bank was originally founded as National Bank of Sharjah and was suited the first bank to convert to Islamic Banking in 2002.

The revolutionizing from commercial banking to Islamic banking was a significant twist for the bank. Not only were specialized products & services modulated for customers, the banks entire organization was converted to be conventional to Islamic regulations. Now, SIB offers customers a broad range of Sharia'a compliant retail, corporate & investment services through the extensive UAE networks.