Relationship Manager - Real Estate Finance

JOB PURPOSE

The role consists of acquiring, managing and developing commercial relationships with customers for assets (funded and non-funded). The role should focus on increasing profitability and improving overall credit quality. Managing the client's portfolio while making investigations and formulated proposals concerning the applicant's facilities

KEY ACCOUNTABILITIES

• Endeavor to increase new relationship with high standards of customer service and delivery
• Achieve assigned annual target for both assets & liabilities, including new relationship
• Ensure accurate analysis to customer request
• Prepare an annual target list in consultation with the HOD
• Maintain high standards of ethics and integrity in dealing with customers and colleagues
• Ensure effective follow up and monitoring of account to avoid down grading and delinquency
• Achieve assigned portfolio profitability through increasing limit utilization, fees and commission and ancillary business
• Ensure a well-diversified portfolio and avoid concentration
• Ensure visiting clients premises at least on quarterly basis
• Ensure compliance with the Banks policies and Sharia requirements
• Ensure collecting all security documents
• Identify cross selling opportunities

Consumer Protection:

Ensure compliance with consumer protection standards including treating customers fairly, providing accurate information about products or services, responding promptly and courteously to inquiries, complaints, and feedback, protecting customer data, identifying and reporting any suspicious or fraudulent activities, continuously improving customer service and keeping abreast of regulatory expectations and SIB Conduct Risk Framework and associated procedures

The employee should demonstrate a thorough understanding of Consumer Protection Regulations and adhere to the bank's standards for fair treatment of customers, ethical conduct, prompt resolution of customer complaints, provide accurate and comprehensive information to customers, and compliance with applicable laws and regulations. The employee should continuously strive to improve their knowledge of Consumer

Minimum Qualifications
:
Bachelor Degree

Minimum Experience : At least 6-7 years banking experience in corporate banking in relationship management.

Computers/ Systems / Software Skills :MS Office - T24 Software - Intermediate

Languages Proficiency :English Proficient,Arabic Independent