Associate- WPS and Card Operation

1 - 4 Years

Full Time

Job Description

Job Title :
Associate WPS and Cards operations

Department :
Operations

To support and execute day-to-day WPS and Prepaid Card operations, ensuring accurate, timely and compliant processing while maintaining operational controls, service standards and effective coordination with internal and external stakeholders.

• Process and monitor WPS transactions, including SIF/file creation,validation, submission, funding, salary processing, rejections, reversals,refunds and reconciliation.
• Ensure WPS files and transactions are processed accurately within defined SLA and cut-off timelines.
• Monitor pending rejected and failed transactions and coordinate with relevant teams for timely resolution.
• Support Prepaid Card operations, including card creation,personalization, production, inventory, issuance, replacement, delivery and reconciliation.
• Track card production, delivery, personalization and other operational activities to ensure timely completion.
• Maintain accurate records of card inventory and ensure system and physical stock reconciliation.
• Coordinate with branches, vendors, banks, Finance, IT,Product, and other stakeholders for WPS and card-related requirements.

• Assist in UAT, system enhancements, new product implementation and process improvements.
• Prepare daily/weekly/monthly operational reports, MIS, reconciliation statements and other reports.
• Ensure compliance with internal policies, operational procedures, CBUAE/MOHRErequirements and audit controls.
• Handle operational queries from branches, customers and internal stakeholders.
• Identify process gaps and support initiatives related to automation, efficiency and operational controls.
• Maintain proper documentation and audit trails for all transactions and operational activities

• High school diploma or Bachelor's degree in Finance, Business Administration,Banking, Commerce or a related field.
• 0–2 years of relevant experience in WPS, payment operations, prepaid cards,banking operations or financial services.
• Prior experience in WPS and/or cardoperations will be an advantage.
• Good understanding of WPS/payroll, payment processing and prepaid cardoperations across the complete card lifecycle.
• Strong attention to detail, reconciliation, analytical, and problem-solving skills, with a focus on accuracy and compliance.
• Good communication and stakeholder coordination skills, with proficiency in MSExcel, MIS reporting, and operational systems.
• Ability to work effectively under pressure and meet strict processing deadlines while maintaining high standards of customer service

09-11-2026

WPS & Card Operations