Receptionist, Healthcare

Overview

The Clinic Receptionist serves as the first point of contact for patients and visitors. They are responsible for providing excellent customer service, managing front-desk operations, scheduling appointments, and maintaining patient records while ensuring a welcoming and efficient clinic environment.

• Greet patients and visitors warmly and professionally.
• Answer incoming calls, respond to inquiries, and route calls to the appropriate personnel.
• Schedule, confirm, and manage patient appointments using clinic software.
• Collect and update patient information, including medical history and insurance details.
• Process patient check-in and check-out procedures.
• Handle payments, issue receipts, and maintain daily cash reports.
• Coordinate with medical staff to ensure smooth patient flow.
• Maintain a clean and organized reception area.
• Assist with administrative tasks such as filing, scanning, and data entry.
• Maintain patient confidentiality in compliance with clinic policies and healthcare regulations.

• High school diploma or equivalent; additional certification in healthcare administration is a plus.
• Proven experience as a receptionist or in a customer-facing role, preferably in a medical or healthcare setting.
• Proficiency in using computers, MS Office, and medical management software.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Professional appearance and demeanor.
• Ability to work in a fast-paced and team-oriented environment.

• English and Arabic

Job Type: Full-time