Patient Officer

Overview

M42 delivers comprehensive healthcare services across the full continuum of care; from primary care to advanced specialty treatments. Leveraging cutting‑edge health technologies and precision medicine, we ensure the highest standards of effectiveness, efficiency, and...

Sheikh Sultan bin Zayed Hospital is a state‑of‑the‑art hospital serving Abu Dhabi’s Northern Emirates. With 200+ beds and JCI accreditation, it delivers world‑class, community‑focused care. By leveraging cutting‑edge technologies and the expertise of M42’s renowned network (including Imperial College London Diabetes Centre, Amana Healthcare, Mubadala Health Dubaiימות, and Healthpoint), SSBZH stands at the forefront of medical innovation. The hospital is dedicated to improving health outcomes, facilitating access to quality care and addressing the unique needs of military personnel, their families, and the broader community in the Northern Emirates.

This role is responsible to provide social support, advice and information provided to all the asset’s patients and families during their stay. Thisದಲ role is also expected to support the Patient Experience department at the organization in its activities, including taking a person‑centric approach to the care that is individually catered to the patients’ needs. The position holder actively works with the Patient Experience, Patient Access, Service Excellence, and Clinical teams to identify and design processes to improve the care services offered to the patient and their family.

• Develop and Implement Social Services Programs:
  Collaborate on creating and executing comprehensive programs that address the psychosocial needs of residents and families, ensuring a positive care experience.
• Maintain Accurate Documentation:
  Ensure timely and accurate entries in patient charts, keeping records up-to-date with resident and family requests, interdisciplinary plans, and progress.
• Facilitate Patient and Family Engagement:
  Organize and lead family meetings, update families on care plans and changes, and actively involve them in treatment discussions to enhance their experience.
• Resolve Complaints and Grievances:
  Investigส่ง patient and family concerns, communicate regularly during the process, and provide timely resolutions in line with facility policies.
• Collaborate Across Departments:
  Act as a liaison between residents, families, and hospital teams, promoting interdisciplinary cooperation to address psychosocial needs and improve outcomes.
• Drive Quality Improvement:
  Participate in quality‑of‑life planning, measure performance indicators, and contribute to initiatives that enhance patient satisfaction and care standards.

• Bachelor’s degree in a relevant field
• 1–2 years of prior work experience in a relevant field
• Excellent verbal and written communication skills.
• Fluent in written and spoken English.