Clinic Manager

Responsible for managing all operational aspects of the assigned medical center & Pharmacy within a specified practice to achieve excellent customer service, quality, cost, marketing and deliver performance in line with company strategy, goals and values.

• Assign, delegate and work closely with clinic supervisors, clinic executives and other paramedical staff, facilitate, induct, train & develop staff on their job and evaluate them periodically. Encourage effective teamwork across all departments.
• Implement and improve Quality SOP’s and work closely with Quality Manager.
• Manage insurance process at clinic level.
• Manage daily accounts. Evaluate patient flow and distribution.
• Manage store, and raw materials purchase, movement and usage.
• Effectively monitor internal and external referrals and coordinate with SPOC.
• Manage house‑keeping & waste disposal.
• Manage Lab and Radiology departments and ensure accurate reports.
• Manage visiting doctor’s appointments & coordination for Radio Talk.
• Manage front office administration.
• Schedule and implement monthly duty roaster.
• Manage employee attendance (check in/out) and reporting.
• While on duty ensure you and your team of supervisors are based in public areas to assist patients and manage the consistent delivery of leading‑edge customer service.
• Managing absence & sickness of staff.
• Communication of company messages to staff.
• Effectively participate and coordinate in organizing CME.
• Coordinate with Corp HR for staff queries and documentations.
• Develop your next in line person to manage simultaneously in your absence, and any absence from work has to be with prior approval from GM/HR Manager.
• Conduct routine checks in treatment rooms, procedure rooms to ensure best quality and on injections, vaccines and lab reagents expiry dates.
• Keep a tab on MOH requirements at clinic, doctors and staff and ensure compliance.
• Coordinate with software team on e‑health software and ensure 100% quality data.

• Bachelor’s Degree (required) in Healthcare Administration, Business Administration, Nursing, Public Health, or a related field.
• Master’s Degree in Health Administration (MHA), Business Administration (MBA), or Public Health (MPH).
• 2–5 years of experience in healthcare administration or clinic operations.

• Job Identification 10476
• Job Category Administration
• Job Schedule Full time