Patient Coordinator

Responsibilities

• Serve as the primary point of contact for clients guiding them through clinic services and appointment scheduling with empathy and efficiency
• Manage and maintain accurate client records ensuring confidentiality and compliance with all relevant healthcare regulations
• Coordinate client care by liaising with physicians, nurses, and other healthcare professionals to ensure seamless service delivery
• Process client registrations, insurance verifications, and payment collections, providing clear explanations of financial responsibilities
• Proactively identify and resolve client concerns, escalating complex issues to management when necessary to ensure client satisfaction
• Facilitate communication between clients and the clinical team, translating medical information into understandable terms and relaying pertinent client updates
• Assist in the development and implementation of client service protocols to enhance the overall patient experience
• Maintain a welcoming and organized reception area ensuring a positive first impression for all clinic visitors
• Manage clinic inventory for administrative supplies and patient-facing materials ensuring availability and proper stocking
• Contribute to a positive team environment by collaborating effectively with colleagues and supporting clinic operations

• High school diploma or equivalent required;
  Associate's or Bachelor's degree in a related field preferred
• Minimum of 2-3 years of experience in a client-facing role, preferably within a healthcare or clinic setting
• Proficiency in Electronic Health Record (EHR) systems and standard office software (Microsoft Office Suite)
• Exceptional interpersonal and communication skills, with the ability to build rapport with diverse client populations
• Strong organizational and time-management abilities, capable of multitasking in a fast-paced environment
• Demonstrated problem-solving skills and the capacity to handle sensitive client information with discretion
• Familiarity with medical terminology and healthcare insurance processes is highly advantageous
• A compassionate and patient demeanor, committed to providing outstanding client service
• Ability to remain calm and professional under pressure, adapting to changing clinic needs