Act as the primary point of contact for physiotherapy patients throughout their treatment journey.
Coordinate physiotherapy registrations, appointments, treatment sessions, follow-ups, and patient inquiries.
Schedule initial assessments, treatment plans, and rehabilitation sessions.
Educate patients regarding treatment schedules, required documentation, insurance approvals, and package information.
Conduct follow-up calls to ensure treatment compliance and continuity of care.
Coordinate patient referrals from physicians and other specialties.
Manage physiotherapy appointment calendars and therapist schedules.
Ensure efficient utilization of physiotherapy treatment rooms and resources.
Coordinate appointment rescheduling, cancellations, and waiting lists.
Monitor therapist availability and optimize appointment allocation.
Liaise closely with Physiotherapists, Orthopaedic Consultants, Sports Medicine Specialists, Neurologists, Rehabilitation Teams, and other referring Specialities, Patient Administration, and Customer Experience teams.
Facilitate smooth communication between patients and healthcare providers.
Ensure all required documentation, referrals, and approvals are available prior to treatment.
Escalate patient concerns and operational issues to relevant departments.
Coordinate insurance approvals and authorization requirements for physiotherapy services.
Liaise with Finance and Revenue Cycle Management regarding treatment packages, billing, and estimates.
Monitor pending approvals and ensure timely follow-up.
Support patients with treatment package and payment-related inquiries.
Ensure a high standard of customer service for physiotherapy patients.
Manage patient concerns, complaints, and service recovery initiatives.
Support VIP patients and priority rehabilitation programs.
Promote patient satisfaction and adherence to treatment plans.
Maintain physiotherapy databases, appointment trackers, and utilization reports.
Support departmental KPI achievement.
Prepare reports on:
Physiotherapy volumes
Appointment utilization rates
Patient follow-up compliance
Cancellation and no-show rates
Insurance approval turnaround times
Patient satisfaction scores
Revenue performance.
Ensure compliance with hospital policies, patient confidentiality requirements, and regulatory standards.
Adhere to all NMC patient safety, infection control, and quality standards.
Maintain accurate and timely documentation.
Bachelor’s degree in healthcare administration, Hospital Administration, Physiotherapy, or a related healthcare field.
Minimum 2 years of experience in patient coordination, rehabilitation services, physiotherapy operations, or healthcare administration.
UAE healthcare experience preferred.
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