Responsibilities
Elicit and document detailed requirements for digital banking products and features focusing on the Arabic-speaking customer base.
Conduct thorough market research and competitive analysis within the digital banking landscape specifically targeting the MENA region.
Collaborate with cross‑functional teams IT, UX, UI, Marketing to ensure seamless integration and successful product launches while keeping Arabic‑speaking customer needs in mind.
Create and maintain comprehensive business requirement documents (BRDs, user stories and process flows) translated where necessary for Arabic‑speaking stakeholders.
Analyze user feedback and data analytics to identify areas for improvement and propose innovative solutions for digital banking services.
Facilitate workshops and presentations with stakeholders, ensuring clear communication and understanding of project goals in both English and Arabic.
QualificationsBachelor’s degree in Business Administration, Information Systems, Computer Science, Engineering, or a related field.
3–7 years of experience as a Business Analyst (depending on seniority).
Prior experience in Retail Banking and Digital Banking is strongly preferred.
Hands‑on experience with Mobile Banking and Online Banking platforms is a must.
Experience working with cross‑functional teams (Business, IT, Vendors).
Minimum 2 year experience in Finacle IBM is mandatory.
Required Skills & Competencies- Strong requirements gathering and documentation skills (BRD, FRD, User Stories).
- Understanding of digital banking products, customer journeys, and channel capabilities.
- Experience with Agile / Scrum and/or Waterfall delivery methodologies.
- Familiarity with APIs, integrations, and system dependencies (high‑level understanding).
- Proficiency in tools such as JIRA, Confluence, MS Visio, PowerPoint, Excel.
- Experience working in UAE or GCC banks.
- Exposure to digital onboarding, instant payments, wallets, or open banking initiatives.
- Certification such as CBAP, PMI‑PBA, Agile BA, or Scrum.
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