Enablement Officer​/Solution Engineer

Responsibilities
Pre-Sales & Demo

• Deliver high‑quality product demos to prospects and clients
• Support Commercial Managers and Technical Account Managers with technical answers, solution design, and integration guidance during the sales cycle
• Translate business requirements into technical recommendations for clients

• Lead the full technical onboarding process for clients
• Review and validate integration designs, API flows, and implementation approaches
• Work directly with client developers to ensure smooth, correct, and efficient integration
• Own the go‑live process, from first call to successful production launch
• Ensure clients follow best practices when integrating with CRMs, back‑office systems, wallets, and payment flows

• Become an expert in the API, documentation, architecture, and workflows
• Translate complex technical concepts into clear, actionable guidance for non‑technical clients
• Investigate, troubleshoot, and resolve integration‑related issues
• Collaborate with internal product and engineering teams to escalate or resolve technical blockers

• Act as the primary technical point of contact for clients during onboarding and integration
• Support Technical Account Managers with technical clarifications and operational questions
• Advise customers on best practices for crypto payment infrastructure, security, and integrations
• Ensure that every client receives a professional, structured, and reliable technical experience

• Liaise with external vendors and partners when required to assist clients with infrastructure or integration tasks
• Facilitate smooth cooperation between clients and third parties, ensuring timelines and deliverables are met

• Proven experience as a Solution Engineer, Integration Engineer, or Technical Consultant in a SaaS or fintech environment
• Hands‑on experience with crypto payments, payment systems, PSP/API integrations, or wallet infrastructure
• Strong background in client‑facing roles, pre‑sales, and technical support
• Ability to read, understand, and explain API documentation
• Demonstrated ability to manage technical integrations end‑to‑end

• Perfect English — written and verbal
• Excellent communication skills, capable of interacting with both technical and non‑technical stakeholders
• Strong problem‑solving ability with a structured and analytical approach
• High ownership mindset: able to drive integrations to completion without micromanagement
• Ability to operate in a fast‑paced, high‑expectation environment
• Professionalism, reliability, and a positive, solution‑oriented mindset