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Job Description & How to Apply Below
ISA is seeking a skilled IT Service Operations Manager to oversee the operational performance of IT services. Responsibilities include managing incident resolution, driving proactive monitoring, and enhancing automation first service delivery initiatives.
The ideal candidate will have over 10 years of experience in Service Operations, a strong grasp of ITIL principles, and the ability to coordinate across multiple technical teams. This role is pivotal in delivering a customer-centric service model and ensuring business continuity.
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