More jobs:
Server Administrator/Service Delivery Lead
Job in
Sharjah, UAE/Dubai
Listed on 2026-07-06
Listing for:
Astek Middle East
Full Time
position Listed on 2026-07-06
Job specializations:
-
IT/Tech
Systems Administrator, Disaster Recovery IT, IT Infrastructure, Cloud Computing: Infrastructure & Operations
Job Description & How to Apply Below
We are looking for an experienced Server Administrator and Service Delivery Lead to oversee enterprise infrastructure operations while leading a technical support team. The successful candidate will ensure high availability of critical infrastructure, drive operational excellence, maintain SLA compliance, and act as the primary escalation point for infrastructure-related incidents.
This role combines strong technical expertise in Windows server administration, virtualization, cloud platforms, and infrastructure management with leadership, stakeholder management, and service delivery responsibilities.
Key Responsibilities- Lead day-to-day infrastructure operations and service delivery activities.
- Manage Windows Server environments, virtualization platforms, storage, and backup systems.
- Ensure high availability, performance, security, and reliability of enterprise infrastructure.
- Lead incident, problem, and change management activities in accordance with ITIL best practices.
- Monitor SLA and KPI performance and implement continual service improvement initiatives.
- Act as the technical escalation point for critical infrastructure incidents.
- Manage and mentor L1 and L2 support engineers.
- Coordinate maintenance windows, upgrades, and infrastructure projects.
- Collaborate with internal stakeholders and vendors to resolve complex technical issues.
- Produce operational reports, capacity planning, risk assessments, and service review documentation.
- Ensure compliance with security policies, disaster recovery, and business continuity requirements.
- Support cloud infrastructure and virtualization technologies where applicable.
- Bachelor's degree in Information Technology, Computer Science, or related discipline.
- 15+ years of experience managing enterprise infrastructure environments.
- Hands-on experience with VMware and/or Hyper‑V virtualization.
- Experience with Microsoft Azure or other cloud platforms.
- Strong knowledge of Active Directory, DNS, DHCP, Group Policy, backup, storage, and disaster recovery.
- Solid understanding of networking fundamentals.
- Experience managing SLAs, KPIs, incident, problem, and change management.
- Previous experience leading technical support or infrastructure teams.
- Excellent communication, stakeholder management, and leadership skills.
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