Support Engineer

Responsible for investigating and resolving application-related issues, ensuring the smooth operation of our business-critical systems. You will play a key role in supporting end users, monitoring system performance, and collaborating with cross‑functional teams to deliver efficient solutions.

• Serve as the first point of contact for application-related incidents, ensuring timely and effective resolution.
• Diagnose and troubleshoot software and configuration issues reported by users across various departments.
• Monitor application performance and system health using relevant tools to proactively identify potential issues.
• Conduct on-site support visits to client locations, to provide hands‑on troubleshooting and ensure service continuity.
• Collaborate with software development, infrastructure, and QA teams to escalate unresolved issues and contribute to long-term fixes.
• Maintain accurate and up-to‑date documentation for troubleshooting steps, configuration settings, and known issues.
• Manage user access, permissions, and system configurations in alignment with security and operational guidelines.
• Support software rollouts, updates, and patch deployments by assisting with testing, implementation, and user training where needed.
• Follow established SLAs and service protocols, ensuring high standards of customer satisfaction and support delivery.
• Provide internal IT support within the company, including installation and configuration of computers, printers, and other hardware devices.
• Participate in root cause analysis for recurring incidents and contribute to process and system improvements.
• Provide on-call or after‑hours support as required for critical incidents or planned maintenance activities.