Applications Specialist - Agentic AI

Posting Date 28/Apr/2026 | Expiry Date 10/Aug/2026 | Job Reference Number: T08:43:12

To design, develop, implement, and support AI-driven applications and intelligent systems that enhance academic and administrative processes at the University, with a focus on the Smart Integrated Academic Management System (SIAMS) and enterprise platforms.

• Assist the line manager in creating, developing, and implementing section procedures by monitoring processes and ensuring alignment with the Digital Technologies Department and University strategic objectives, with a focus on AI-driven digital transformation.
• Design and develop relevant policies and procedures to ensure daily tasks are carried out accurately, efficiently, and in compliance with university standards.
• Analyze user requirements and application requests, aligning them with system functionality and AI capabilities, and recommend innovative and data-driven solutions.
• Integrate AI solutions within the university's full-stack ecosystem (ERP, SIS, LMS), working closely with developers and infrastructure teams for seamless deployment.
• Conduct rigorous testing, validation, and evaluation of AI models to ensure accuracy, fairness, reliability, and performance.
• Develop and maintain technical documentation for AI models, algorithms, workflows, and best practices.
• Train, coach, and support academic and administrative staff in effectively using AI tools for advising, evaluation, and academic management.
• Ensure adherence to ethical AI standards, data governance policies, and regulatory compliance in all AI development and deployment activities.
• Participate actively in AI and digital transformation projects, ensuring all assigned tasks are completed accurately and on time.
• Keep up to date with new developments and advancements in the market in order to suggest suitable solutions and advancements at the university and serve users better.

• Excellent oral and written communication skills, with the ability to prepare professional and technical documentation in both Arabic and English.
• Excellent customer service skills.
• Demonstrated ability to understand, operate, and support enterprise systems, AI-powered applications, and related software/hardware environments.
• Ability to interpret system logs, error messages, and AI model outputs, and explain technical issues and solutions to users in clear, simple, and non-technical language.
• Problem solving skills.
• Working knowledge of Artificial Intelligence concepts, including Machine Learning, Natural Language Processing (NLP), and Generative AI.
• Familiarity with data analysis, data pipelines, and system integration concepts within enterprise environments (ERP, SIS, LMS).
• Understanding of AI ethics, data privacy, and governance principles, especially in handling sensitive academic and student data.
• Ability to collaborate effectively within multidisciplinary teams, including developers, data scientists, and functional users.
• Works as a competent and proactive team member, providing backup support to colleagues and actively contributing to team and organizational goals.
• Demonstrates adaptability and continuous learning mindset to keep up with emerging technologies, particularly in AI and digital transformation.

• Minimum of bachelor’s degree in Computer Science, MIS, or any related discipline.
• 3-6 years of UAE experience in a similar role, preferably in higher education institutions.