Information Technology Operations Engineer

Job Title - IT Operations Engineer IT Operations Engineer – Core Responsibilities

• Responsible for cost, schedule, and technical performance of assigned projects.
• Lead and participate in operations, outage, incident, and safety meetings.
• Support internal applications, systems, and infrastructure.
• Assist in installation, racking, cabling, and maintenance of equipment.
• Write code, perform programming, testing, debugging, and application support.
• Build, test, and maintain deployment and automation scripts.
• Assemble and install operational equipment including racks, cabinets, shelving, and related infrastructure.
• Support telephone system hardware, cabling, and communication infrastructure changes.
• Create and manage tickets while adhering to customer authentication and sign-in procedures.
• Monitor operational status boards, engineering review boards, and problem management boards.
• Provide project leadership and supervise junior team members when required.
• Prepare technical and operational presentations for customers and management.
• Design, maintain, host, transform, and analyze operational processes.
• Install and maintain mechanical and operational equipment within plant or data center environments.
• Build and execute unit tests and maintain test plans.
• Take corrective actions on system alerts based on standard operating procedures (SOPs).
• Perform inventory management and data entry for received goods and assets.
• Collaborate with project teams to design solutions aligned with enterprise architecture standards.
• Provide timely stakeholder updates during critical incidents and outages.
• Prepare incident reports, Root Cause Analysis (RCA), and downtime reports.
• Participate in on-call rotations within a 24x7 operational environment.
• Design scalable, maintainable, testable, and documented software solutions.
• Develop scalable services and client-side components for operational platforms.
• Perform code reviews and collaborate with development and operations teams.
• Support Application Maintenance and ITIL processes including:
• Incident Management
• Problem Management
• Change Management
• Release Management
• Patch Management

• Linux Administration
• UNIX Systems
• Python Programming
• Autosys Scheduling
• Cloud Platforms (AWS, Azure, OCI, etc.)
• Infrastructure Monitoring
• Application Support
• Automation & Scripting
• CI/CD and Deployment Management
• Troubleshooting & Root Cause Analysis
• Command Line Tools
• System Administration
• Software Testing & Debugging
• Version Control Systems
• Incident Response & Management

• Strong analytical and problem-solving abilities.
• Excellent attention to detail.
• Continuous improvement mindset.
• Strong communication and stakeholder management skills.
• Ability to work in a fast-paced 24x7 operational environment.
• Leadership and team collaboration skills.
• Customer-focused approach.
• Ability to work effectively across technical and business teams.

• Bachelor's Degree in Information Technology, Computer Science, Computer Engineering, Engineering, or related discipline.
• Equivalent combination of education and relevant experience may be considered.

• ITIL Foundation / ITIL v4
• CCNA
• CCNP
• RHCE (Red Hat Certified Engineer)
• AWS Certified Cloud Practitioner / Associate
• IAT Level II
• Lean Six Sigma (LSS)
• EIT (Engineer in Training)
• SSL / Security-related Certifications