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Job Description & How to Apply Below
- Build, own and continuously evolve Americana's enterprise digital learning and content capability across brands and markets. Establish the strategy, operating model, governance, standards, technology-enabled production approach and partnerships required to translate priority business and operational needs into scalable learning and performance solutions.
- The role operates with a high degree of autonomy and independent judgement, identifying capability opportunities, diagnosing performance requirements, shaping solutions and driving delivery with limited day-to-day supervision. The role partners with senior stakeholders across Operations, brands, markets, P&C, IT and other functions to prioritise investments, align resources and ensure learning solutions are relevant, accessible and capable of being applied in frontline operating environments.
- The role is accountable for building a sustainable internal capability for digital learning and content development, improving speed, quality and consistency across markets while reducing unnecessary dependence on external production. While providing enterprise leadership and specialist direction, the role remains hands-on in the design, development and delivery of priority digital learning experiences, multimedia assets, performance-support tools and learning innovations.
- The role exists to improve access to relevant learning at scale, strengthen workplace capability and application, and contribute to agreed talent, people and business outcomes.
- Build, own and continuously evolve Americana's enterprise digital learning and content capability, including the strategy, operating model, roadmap, standards and service model required to support priority populations across all markets and brands.
- Act as Americana's subject-matter authority for digital learning experience design, AI-enabled learning production, educational multimedia and frontline performance support, independently evaluating relevant developments and recommending where Americana should pilot, adopt, scale or discontinue approaches.
- Work independently with Operations, brands, market P&C, functional leaders and subject-matter experts to diagnose capability and performance requirements, distinguish learning needs from non-learning issues and translate complex operational requirements into scalable solutions.
- Design end-to-end interventions that connect mobile-first digital content with workplace practice, manager coaching, observation, feedback, assessment and Train the Trainer mechanisms, while remaining hands-on in the scripting, storyboarding, prototyping and production of priority assets.
- Own the enterprise pipeline of digital learning and content requirements, balancing business urgency, learner impact, operational risk, scalability, resource requirements and strategic value; recommend priorities and trade-offs to the Head of L&D and relevant sponsors.
- Establish and govern the intake, prioritisation, production, localisation, review, publication, maintenance and retirement processes for digital learning content, creating visibility of delivery status, adoption, effectiveness and lifecycle risk.
- Own enterprise standards for digital learning design, multimedia production, accessibility, responsible AI use, localisation, assessment, quality assurance, publishing and content governance, ensuring accountable SMEs validate technical accuracy and business owners approve release.
- Partner with IT, Digital, Operations Excellence and platform owners to define functional requirements for learning creation, distribution, access and measurement, and lead L&D input into the evaluation and implementation of relevant tools and technology solutions.
- Define expected capability, application and outcome measures with business sponsors and data owners before development; establish appropriate baselines, evidence sources, review periods and interpretation rules, and use evidence to recommend whether solutions should be improved, scaled, maintained, replaced or retired.
- Lead cross-functional working groups and influence senior stakeholders across markets, brands and functions without formal authority, resolving competing requirements and building capability in SMEs, facilitators, market partners and learning champions.
- Determine when solutions should be built internally, purchased, adapted or delivered through external partners; develop scopes, contribute to vendor selection, manage partner quality and delivery, monitor approved…
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