Network & IT Support Technician
Position Summary
We are looking for a proactive and technically skilled Network IT Support Technician to join our IT team In this dual-function role you will be instrumental in maintaining the reliability and security of our network infrastructure while providing excellent technical support As we are an exhibition and event venue this role requires flexibility to work after office hours on weekends and during major events to ensure seamless IT operations The ideal candidate is a problem-solver who thrives in a dynamic fast-paced environment and is eager to grow their skills
Key Responsibilities- Network Operations Maintenance Assist in the installation configuration and maintenance of network hardware routers switches firewalls access points Monitor network performance availability and security using standard monitoring tools Participate in network upgrade optimization and expansion projects Perform troubleshooting for network issues related to LAN WAN VPN DNS DHCP and VLANs Maintain accurate network documentation diagrams and asset inventories
- IT Support End-User Services Provide Tier 1-2 technical support for hardware desktops laptops printers peripherals and software OS business applications productivity suites Resolve user issues related to system access application errors email and connectivity Manage the setup configuration and deployment of new user workstations and equipment Support employee onboarding offboarding processes including account provisioning and access management in Active Directory Microsoft 365 Escalate complex technical issues to senior engineers or vendors as required Maintain accurate documentation
- Bachelor’s degree in information technology, Computer Science, or a related field.
- Industry certifications such as CompTIA Network+, A+, Microsoft 365 Fundamentals, or CCNA.
- Experience with network monitoring tools and ticketing systems
- Minimum 2 years of professional experience in a combined IT support and network administration role.
- Solid foundational knowledge of networking concepts: TCP/IP, DNS, DHCP, VLANs, VPN, and basic routing/switching.
- Hands-on experience with Windows and/or macOS administration and troubleshooting.
- Excellent customer service orientation with strong verbal and written communication skills.
NOTE:
The initial contract period will be 6 months, with the possibility of extension based on performance and business requirements
Important Requirement:
Candidates must possess an attested educational degree certificate.
Please note that supporting exhibition days, weekends, and occasional after-hours requirements is part of the nature of the client business. In addition, employees currently work a 4-days a week only, which helps balance these operational requirements.
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