In this role, you will collaborate closely with one of our esteemed clients—a globally recognized leader in their industry, distinguished by their commitment to excellence, innovation, and delivering exceptional value. As a trusted IT consulting partner, Dautom is supporting their strategic initiatives by connecting them with exceptional talent to drive business growth and transformation.
Position: IT Support Specialist
Job Type: Contract
Location:
Sharjah
- Support and maintain desktop and laptop computers, printers, scanners and approved peripherals.
- Install and configure new devices; install and update operating systems and approved software.
- Carry out scheduled preventive maintenance on devices and peripheral equipment.
- Provide daily technical support to users and resolve basic hardware, software and printer faults.
- Prepare and configure user devices in line with standards and policies.
- Log and track support tickets, document actions taken, and
** escalate
* * advanced issues to Level 2. - Provide basic support for user connectivity issues, coordinating with network and systems teams as needed.
- Prepare or update user guides and technical instructions for systems and off-the-shelf applications.
- Train and guide users on basic use of operating systems and approved applications.
- Perform any other related technical support duties assigned by the direct manager.
- Windows client OS installation, configuration and troubleshooting
- Microsoft Office / Outlook end-user support
- Printer, scanner and peripheral setup and troubleshooting
- Basic networking (LAN/Wi-Fi connectivity, IP configuration)
- Ticketing / service desk tools and ITIL-style incident handling
- Strong customer service and communication skills in Arabic and English
- Bachelor's degree (mandatory)
- Minimum 2 years of relevant IT support experience
- Arabic proficiency (mandatory)
- Valid UAE driving licence (mandatory) – role involves travel between sites
- Professional certifications, e.g. CompTIA A+, Microsoft Certified:
Modern Desktop / Endpoint Administrator, ITIL Foundation - Previous experience supporting a UAE government entity
- Additional hands-on practical experience beyond the minimum
Dautom is a globally recognized IT consulting and technology services organization committed to enabling digital transformation through innovation, expertise, and a people-centric approach.
We partner with leading organizations across industries to accelerate business growth by delivering exceptional talent, strategic IT consulting services, and innovative technology solutions. With a strong global presence and deep industry expertise, Dautom empowers businesses to enhance operational excellence, embrace digital evolution, and achieve sustainable success.
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