IT Support Specialist - L2
In this role, you will collaborate closely with one of our esteemed clients—a globally recognized leader in their industry, distinguished by their commitment to excellence, innovation, and delivering exceptional value. As a trusted IT consulting partner,
Dautom is supporting their strategic initiatives by connecting them with exceptional talent to drive business growth and transformation.
Location:
Sharjah
Key Responsibilities
- Resolve advanced technical faults and cases escalated by Level 1 staff.
- Provide advanced support for operating systems, office applications and peripheral devices, and resolve complex software and hardware issues.
- Manage advanced user-device configurations, support Standard Desktop Images, and handle re-imaging and deployment procedures.
- Support Active Directory and Exchange services and remote-control tools within approved permissions and scope.
- Resolve advanced connectivity issues with network and systems teams; support IP addressing, DNS and DHCP settings within authorised scope.
- Monitor technical configuration and compliance of user devices, coordinating with configuration management and technical audit teams.
- Analyse tickets and recurring problems, identify trends and propose corrective and preventive actions.
- Guide and support Level 1 staff on escalated cases.
- Contribute to applying policies and procedures for user devices, including licensing, usage controls and USB media.
- Advanced Windows client troubleshooting and endpoint management
- OS imaging and deployment (e.g. MDT/WDS, SCCM/Intune or equivalent)
- Active Directory user/computer/group administration;
Group Policy basics - Exchange mailbox support
- Networking fundamentals: TCP/IP, DNS, DHCP
- Remote support tools; problem and trend analysis; technical documentation
- Bachelor's degree (mandatory)
- Minimum 5 years of relevant IT support experience
- English proficiency (mandatory)
- Valid UAE driving licence (mandatory)
- Professional certifications, e.g. Microsoft Endpoint/Desktop Administrator, CompTIA Network+, ITIL Foundation
- Experience mentoring a Level 1 team
- Arabic language is an advantage (not mandatory)
Dautom is a globally recognized IT consulting and technology services organization committed to enabling digital transformation through innovation, expertise, and a people-centric approach.
We partner with leading organizations across industries to accelerate business growth by delivering exceptional talent, strategic IT consulting services, and innovative technology solutions. With a strong global presence and deep industry expertise, Dautom empowers businesses to enhance operational excellence, embrace digital evolution, and achieve sustainable success.
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