Senior Ellucian Applications Specialist-IT

The Senior Ellucian Applications Specialist will serve as a key member of the IT team, responsible for the implementation, maintenance, and optimization of the Banner ERP system and its extensibility platform. The role involves working closely with stakeholders across various departments to ensure that Banner supports the institution’s administrative, academic, and financial needs. The Specialist will lead the Ellucian Banner Extensibility and Ethos Platform initiatives, extending Banner through Experience Cards, Extensions and Pages, and supporting the migration of legacy Oracle Forms/Reports-based applications to modern Ellucian Experience Cards and SaaS-based solutions.

The Senior Ellucian Applications Specialist will also manage and support the Banner ERP and Ethos environments, develop & maintain in-house business applications and integrations that extend the current Banner ERP Environment based on user requirements, and manage third-party solutions implemented at AUS as assigned.

• Administer and maintain the Banner system, ensuring its continuous availability and optimal performance.
• Provide expert-level technical support for Banner applications, troubleshooting complex issues, and resolving incidents.
• Monitor system performance, address issues, and implement changes or fixes as necessary.
• Perform regular updates and upgrades to Banner software, ensuring compatibility with other institutional systems.
• Manage ERP and other business applications under the Applications unit as assigned.
• Perform other related duties as assigned or requested.

• Gather Business requirements and create functional designs with the development team to enhance functionality of the Banner ERP application and/or reports.
• Collaborate with functional departments (e.g., Admissions, Registrar, HR, Finance) to configure and customize Banner to meet organizational needs.
• Develop and implement custom workflows, reports, and processes to improve efficiency and ensure accurate data management (Work with the development team in transforming existing in-house administrative forms that uses oracle forms/reports technology to Ellucian Experience Cards and Extensions).
• Develop operating reports, drill-down dashboards, and analytics from different data sources

• Train and support users (staff, faculty, and administrators) on Banner functionality, new features, and system best practices.
• Create and maintain clear documentation for processes, procedures, and technical configurations.
• Provide user support, including resolving application-level questions, training materials, and ensuring proper usage.
• Prepare technical documentation and user manuals and develop formal proposals for new systems or modifications to existing systems.

• Ensure the accuracy and integrity of data within the Banner system.
• Implement and maintain security protocols, managing user roles and access permissions in accordance with institutional policies.
• Facilitate sharing of common data between databases and other third-party products requiring integration.

• Work closely with other IT professionals (e.g., database administrators, developers, network engineers) to ensure the seamless integration of Banner with other systems.
• Serve as a liaison between IT and business units to understand needs, develop solutions, and drive improvements.

• Conduct performance analysis and recommend improvements for Banner’s functionality.
• Perform system tuning and optimize system configurations to ensure smooth operations.
• Troubleshoot and resolve complex technical problems with business services that include software applications,…