Provide Tier 1 & 2 hardware, software, and remote technical support to minimize end-user downtime.
Handle workstation deployment, configuration, OS installations (Windows/Mac), and software patching.
Manage helpdesk ticketing queues to ensure prompt resolution and clear user communication.
Support daily network operations, including LAN/WAN, Wi-Fi, routers, switches, and firewalls.
Manage user accounts, access controls, and security policies via Active Directory / Microsoft 365.
Execute regular system backups, monitor data integrity, and support disaster recovery plans.
Maintain an accurate inventory of corporate IT hardware, peripherals, digital assets, and software licenses.
Oversee IT onboarding and offboarding procedures for hardware setup and account provisioning.
Liaise with third-party IT vendors, ISPs, and suppliers to manage equipment repair and procurement.
Monitor vendor performance against SLAs to ensure high-quality service delivery.
Bachelor’s degree in Computer Science, IT, or a related discipline.
3–5 years of experience in IT Helpdesk, Tech Support, or System Administration.
Strong expertise in hardware/software troubleshooting and Windows/Mac deployment.
Hands-on experience with Active Directory, Microsoft 365, and user access management.
Solid grasp of core networking (LAN/WAN, Wi-Fi, VPNs, TCP/IP, DNS).
Experience with system backups, disaster recovery, and IT asset management.
Proven background in vendor management, hardware procurement, and SLA monitoring.
Excellent problem-solving, communication, and user support skills.
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