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Food Service Supervisor
Job Description & How to Apply Below
Talent & Value (People)
- Actively participate in the personal development plan set by the management team
- Collaborate with peers and support the onboarding of new Emirati trainees, if requested
- Ensure readiness of assigned workstations through proactive stock and quality checks
- Contribute to achieving store KPIs and performance targets through excellence in service
- Participate in rotational assignments across cashiering, order management, kitchen dispatch, and guest services:
- (BOH Coordination: 20% / Cashiering: 25% /Order Management: 25%/ Guest Services: 30%)
- Be trained in various tasks to ensure you are well-equipped to supervise and guide team members who perform these roles
- Support order accuracy and prompt service for dine-in, takeaway, and delivery
- Operate POS and kitchen equipment in line with safety and hygiene standards
- Maintain food quality by following holding times and preparation guidelines
- Report any discrepancies or malfunctions to the duty manager
- Assist in product labelling, FIFO (first-in-first-out) practices.
- Provide feedback to improve store processes and customer experience
- Greeting and Assisting Customers:
The role requires greeting customers with professionalism and courtesy. This includes assisting them with their needs and ensuring they have a pleasant experience in the store. - Addressing Customer Concerns:
Minor customer concerns should be addressed effectively and escalated to the appropriate personnel when necessary. This ensures that issues are resolved promptly and do not affect the overall customer experience. - Providing Product Information:
Accurate product information should be provided to customers. This includes details about the products, their features, and any current offers or promotions. - Encouraging Feedback:
Customers should be encouraged to fill out rating or customer experience survey forms. This feedback is valuable for improving store processes and customer satisfaction.
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