Sales Support Manager; UAE Nationals North Emirates

Sales Support Manager (UAE Nationals Only) - Sharjah & North Emirates -

At Emirates we believe in connecting the world to and through our global hub in Dubai and in constantly innovating to ensure our customers ‘Fly Better’.

Exercise operational/administrative control on UAE Sales Team to develop Emirates business through different distribution channels in Sharjah. The job ensures the efficient operation of the field sales maximum job satisfaction for the sales executives and the best standard of services to the channels. The role also ensures that the Travel Agents/ Corporates in Sharjah and the Northern Emirates are fully aware of Emirates Group products/services and are motivated to sell Emirates.

• Monitor and review activities of Senior Sales Executives/Sales Support Executives appraise and assess performance for a smooth day to day operation ensuring that all Travel Agents (stockholders or non-stock holders)/corporates in Sharjah & Northern Emirates are regularly contacted and properly serviced by the Sales Team.
• Ensure that all direct reports are continuously supported through the MyBC process and each have a personal development plan that ensures the execution of both soft and technical skills development.
• Address staff grievances and take corrective action when required and escalated when appropriate to HR for disciplinary grievance of occupational health related casework. Ensure that the team are kept updated on EK products and services through training at least twice a year.
• Analyse and recommend new sales strategies to the line manager to achieve projected revenue targets through efficient and professional utilisation of all available resources.
• Advise Manager Sharjah & NE about the sales team performance market situation and competitor activity on a weekly basis. Arrange monthly meeting with MGR/SHARJAH-NE and the entire team to discuss strategies and objectives for the month. ( Minutes to be documented and shared) Use this forum to recommend appropriate counter strategies. Use Market intelligence appropriately to take appropriate proactive as well as reactive action.
• Conduct briefing sessions with the team updating them about the focus of the week and regular product enhancements.

• Develop key Corporate Government and Trade accounts draw an annual Account Development plan continually evaluate and analyse performance of these accounts and ensure that the plan is on track.
• Evaluate corporate deal proposals presented by Senior Sales Executives and based on traffic potential seasonality competition etc. advise a course of action ensuring incremental revenue.
• Analyse Agency/ Corporate sales establish targets for Sales Executives and the Travel Agencies and contrive sales strategies for peak seasons i.e. Eid X-mas Diwali Onam school holidays etc. in consultation with Sales Managers.
• Organise seminars or presentations on Emirates products and services as and when necessary for the Travel Agents/Corporates to ensure full understanding of Emirates products and services. Ensure that these are rolled out in a timely manner to capture all revenue opportunities.
• Continually review travel trade developments and suggest appropriate modifications in the sales policy to the line manager to ensure profitability and explore new business prospects. Ensure that management reports are dispatched on time. Prepare and distribute trade circulars promptly.
• Conduct Agency Investigations for BSP/IATA to ensure Agency layout and decor is according to Emirates.
• Corporate Standards. Prospect for potential agents for Emirates and influences them to obtain BSP approval to acquire EK ticket stock.

• Efficient and effective…