Customer Service & Inside Sales Executive

This role is the single point of contact for every customer who calls writes or walks in so the field sales team can spend its time with customers building demand and volume for the plant The jobholder runs the back office of sales logging and tracking every enquiry quotation order and dispatch following through on what sales has agreed with customers and keeping customers informed on order status delivery and billing As the face of Nexa Flex at reception the jobholder also receives all visitors and makes sure they follow the plant s security hygiene and PPE rules.

• Answer all incoming calls emails website and walk-in enquiries promptly and professionally
• Log every enquiry with source and requirement in the enquiry register or CRM on the same day
• Route technical and commercial questions to the right person and follow up until the customer has ananswer
• Fix and confirm customer appointments and meetings in the field sales team s calendars

• Prepare and issue quotations from approved pricing and costing and track each one to won or lost
• Maintain the enquiry quotation and order pipeline and issue a weekly pipeline report to the Head Of Sales
• Act as back-up for the field sales team arrange samples artwork specifications and follow-ups theyhave agreed with customers
• Arrange collection and delivery of samples and record customer feedback on them
• Monitor website and email enquiry traffic and flag new leads to the sales team

• Receive and log purchase orders check them against quotations and raise sales orders in the system
• Hand orders to Production Planning and track job status through to completion
• Give customers regular updates on order and production status and flag delays early
• Estimate billing dates from the production plan and share them with Finance
• Plan deliveries with customers and coordinate dispatch documents transport and delivery confirmation
• Maintain the dispatch log

• Receive log and acknowledge every customer complaint within one working day
• Pass complaints to Quality follow up on investigation and corrective action and close the loop with the customer
• Track complaint trends and report them monthly

• Follow up on overdue invoices with customers by phone and email in line with agreed credit terms
• Share the collections status weekly with Finance and the Head of Sales
• Flag customers exceeding credit limits before new orders are released

• Receive and register all visitors contractors and couriers at reception
• Brief visitors on the plant s security hygiene food-safety and PPE rules and issue PPE and passes
• Coordinate with security to make sure visitor protocols are followed on entry and exit
• Keep the reception area neat and presentable at all times

• Keep enquiry quotation order complaint dispatch and visitor records complete accurate and auditready
• BRCGS ISO Prepare routine reports and short presentations for sales reviews

• 5 7 years in customer service inside sales or sales coordination preferably in flexible packaging or a related converting industry
• Working knowledge of flexible packaging products specifications the order-to-dispatch cycle and lead times
• Bachelor s degree or diploma in business commerce or a related field
• UAE experience preferred valid UAE driving licence an advantage

• Excellent telephone manner well spoken clear and confident in professional conversations with buyers and senior customers
• Strong written and spoken English Arabic or Hindi Urdu an advantage
• Proficient in email Outlook Word Excel tracking sheets lookups pivot tables and Power Point
• Comfortable tracking website enquiries and working in an ERP or CRM system
• Able to handle complaints and payment follow-ups calmly and firmly

• Disciplined organised and neat with strong attention to detail
• Positive attitude sense of urgency and a get-it-done mindset
• Well groomed and professional in appearance as the first face of Nexa Flex
• Reliable follow-through nothing agreed with a customer is left open
• High school diploma or equivalent; associate's degree in business or related field preferred..Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and CRM software.
  
  Exceptional communication and interpersonal skills, with a friendly and professional demeanor.