Consultant, Customer Service Rep, Sales

Job Title:
Holiday Consultant

Location: Sharjah, UAE
Company: Orient Travels
Experience: Minimum 2+ years
Industry: Travel & Tourism
Employment Type: Full-time

We are looking for an experienced and customer-oriented Holiday Consultant to join our team in Sharjah. The ideal candidate should have at least 2 years of experience in holiday planning, travel consultancy, and ticketing, with strong knowledge of travel destinations and the ability to design customised holiday packages based on customer requirements.

• Handle customer enquiries related to domestic and international holiday packages.
• Design, customise, and recommend holiday packages based on clients' preferences, budgets, and requirements.
• Handle flight reservations, ticketing, hotel bookings, and other travel-related arrangements.
• Prepare travel itineraries, quotations, and package proposals for customers.
• Provide information on travel destinations, visa requirements, accommodation, and travel services.
• Coordinate with airlines, hotels, DMCs, and other travel service providers.
• Negotiate with suppliers to obtain competitive rates and suitable travel arrangements.
• Follow up with prospective customers and convert enquiries into confirmed bookings.
• Ensure excellent customer service and maintain strong client relationships.
• Handle booking modifications, cancellations, and customer concerns efficiently.

Requirements

• Bachelor's Degree in any discipline.
• Minimum 2+ years of experience in holidays and ticketing within the travel and tourism industry.
• Good knowledge of domestic and international holiday destinations.
• Experience in preparing customised holiday packages and travel itineraries.
• Knowledge of flight reservations, ticketing, and hotel booking procedures.
• Strong communication, customer service, and negotiation skills.
• Ability to handle multiple customer enquiries and meet sales targets.
• Candidates currently based in Sharjah are preferred.
• Immediate joiners are highly preferred.

• Working Days/
  
  Hours:
  
  Split Shift – 9:00 AM to 1:00 PM and 4:00 PM to 8:00 PM.
• Work Location: Sharjah Head Office, Al Arooba Street.
• Gender: Open to both male and female candidates.
• Nationality: Open to all nationalities
• Age Preference: 25–45 years.
• UAE Driving Licence: Not mandatory.
• Joining: Immediate joiners preferred.