Officer Customer Service & Logistics - Supply Chain Department

Officer Customer Service & Logistics - Supply Chain Department

Job Summary:

The Customer Service & Logistics Officer is responsible for supporting import and export operations, ensuring accurate documentation, timely shipments, and compliance with all regulatory requirements.

• Coordinate and manage import and export orders, including documentation, booking, customs clearance, shipping, and logistics to ensure safe and timely delivery.
• Research and obtain required permits and certificates for import and export activities.
• Prepare and submit all necessary shipping documentation in a timely and accurate manner.
• Maintain accurate records of imports and exports, monitoring shipment progress and ensuring compliance with company and regulatory standards.

• Monitor import and export costs against budget and identify opportunities for cost reduction and process optimization.
• Develop and implement process improvements to increase efficiency and reduce operational expenses.

• Provide excellent customer service to clients, suppliers, and other stakeholders.
• Collaborate closely with internal departments such as Sales, Procurement, Planning, and Logistics to ensure seamless execution of import and export operations.
• Keep the ERP system data up to date for all import and export shipments.
• Communicate regular updates to customers and internal teams on shipment status and documentation.

• Prepare and review required Letters of Credit (LC) documents.
• Coordinate with banks, customers, and internal teams to ensure all LC and payment documentation is completed accurately and on time.

• Bachelor’s degree in Supply Chain Management, Logistics, International Business, or a related field.
• 1–3 years of experience in import/export operations, logistics, or supply chain coordination.
• Strong knowledge of international shipping procedures, customs regulations, and trade documentation.
• Proficiency in MS Office (Excel, Word, Outlook) and experience with ERP systems.
• Excellent communication, coordination, and problem-solving skills.
• Strong attention to detail, accuracy, and ability to meet tight deadlines.
• Knowledge of LC documentation and bank coordination is an advantage.