Site Manager

Reporting to: MFC Operations Manager

Employment type: Full-time, permanent

Operational scope: On-site (under-the-roof) fulfilment operations supporting a 2-hour delivery model

Team size: 45–50 people, including Supervisors, Team Leaders and Associates across multiple shifts

Jeebly is a UAE-based logistics and last-mile delivery company providing fulfilment, warehousing and express delivery services to e-commerce and retail businesses.

Lead end-to-end operations at the Sharjah hub, ensuring every order is picked, packed, staged and handed over within the assigned Critical Pull Time (CPT). Own hub readiness, inventory availability and accuracy, order quality, productivity, food safety and workplace safety, with clear accountability for stock movements, damages, wastage, shrinkage and hub operating costs. Act as the on-site point of contact for the client.

• Own CPT adherence across all waves and shifts, monitoring order progress in real time and resolving fulfilment issues and delayed handovers.
• Ensure accurate picking, packing, labelling and staging, with complete and accurate delivery handover records.
• Manage customer returns, rejected orders and damaged goods, ensuring correct disposition and timely reconciliation.

• Oversee inbound receiving, stock verification, put-away and replenishment to maintain product availability.
• Maintain inventory hygiene through correct storage, location accuracy, FEFO/FIFO stock rotation, expiry control, cycle counts and timely reconciliation of discrepancies.
• Ensure cold-chain integrity for chilled and frozen products, including temperature monitoring, equipment checks and accurate temperature logs.
• Ensure compliance with food safety requirements and applicable Sharjah Municipality regulations, and keep the hub audit-ready at all times.

• Lead, coach and develop a team of 45–50 Supervisors, Team Leaders and Associates, addressing performance gaps and ensuring consistent adherence to procedures and client requirements.
• Plan hourly manpower allocation and shift rosters based on forecasts and actual volumes, and ensure clear shift handovers.
• Manage attendance, leave planning and overtime, and work with HR on hiring, onboarding, training and disciplinary matters.
• Build a culture of accountability, safety and continuous improvement.

• Enforce site cleanliness, hygiene, pest-control standards and safe working practices, including correct use of PPE.
• Report and investigate incidents and near misses, implement corrective actions, and conduct regular fire and emergency drills.

• Act as the on-site point of contact for the client, managing SLA performance, day-to-day escalations and client audits.
• Prepare for and participate in weekly and monthly business reviews with the client and internal stakeholders.

• Track and improve key metrics including CPT adherence, order accuracy, productivity (units per hour), inventory accuracy, shrinkage, wastage and cost per order.
• Manage the hub operating budget, including manpower, overtime, temporary labour and consumables costs.
• Investigate recurring issues, perform root-cause analysis and implement corrective actions with clear ownership.
• Submit daily performance reports and contribute to operational reviews, peak-readiness plans and process improvement initiatives.

• Bachelor's degree in Commerce, Logistics, Supply Chain Management or a related field, or equivalent practical experience.
• 3–5 years of experience in fulfilment, warehouse, dark-store or e-commerce operations, preferably in grocery or time-sensitive (quick-commerce) fulfilment.
• At least 2 years of experience leading Supervisors and frontline teams across multiple shifts, ideally teams of 40 or more.
• Working knowledge of inventory management, replenishment, cold-chain operations and food safety.