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Visitor Services Representative

Job in Sharon, Norfolk County, Massachusetts, 02067, USA
Listing for: Sharon Memorial Park
Full Time position
Listed on 2026-10-11
Job specializations:
  • Customer Service/HelpDesk
    Customer Service Rep, Office Administrator/ Coordinator
  • Administrative/Clerical
    Office Administrator/ Coordinator
Salary/Wage Range or Industry Benchmark: 20 - 22 USD Hourly USD 20.00 22.00 HOUR
Job Description & How to Apply Below

Job Title:

Visitor Services

Reports To:

Visitor Services Manager Status:
Non-exempt

Compensation: $20-$22 per hour Knollwood Cemetery Corp (DBA Sharon and Knollwood Memorial Parks) is seeking individuals to fill the position of Visitor Services Representative. The representative displays compassion, sensitivity, and good business ethics in all interactions with clients and visitors.

Essential Duties and Responsibilities
  • Serve as first contact for visitors to welcome them, answer questions and direct them to their desired destinations. Use computerized interment database to locate specific grave locations for visitors as requested.
  • Await incoming funerals and escort processions to the grave location in a controlled and orderly manner. Verify permit, authorizations, and all accompanying paperwork.
  • Assist with the control of traffic entering and leaving the cemetery, which includes funeral processions, memorial and chapel services, general visitors to the cemetery, and attendees of other cemetery functions.
  • Assemble/disassemble the daily interment and unveiling board
  • Setup marketing and unveiling packets as required.
  • Administrative duties: including paperwork, mailings; telephones, and data entry
  • Assist with special events in the park
Education and Qualifications
  • High School diploma or equivalent
  • Must be able to speak and write fluent English
  • Must have prior office environment experience
  • Must have and maintain a valid driver’s license and access to drive a vehicle
  • Ability to communicate clearly and courteously with all visitors and staff.
Competencies
  • Must have basic computer skills and be able to navigate on the internet
  • Must have excellent customer service skills
  • General Mathematic skills.
Personal Characteristics
  • Outstanding communications skills, written and oral
  • Must be able to maintain composure in difficult situations
  • Compassionate and willing to help others
Physical Requirements
  • Must be able to ambulate around the office and the Park
  • Must have manual dexterity
  • Must be able to use a computer throughout the workday
  • Must be able to bend and stretch
  • Must be able to lift small boxes (
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