Technical Communicator

Join to apply for the Technical Communicator role at Ohio Cat

2 weeks ago Be among the first 25 applicants

Join to apply for the Technical Communicator role at Ohio Cat

Description

Find YOUR fit at Ohio CAT (a division of Ohio Machinery Co.)! Join a winning culture that strives to be the top-performing, dynamic industry leader and partner of choice for the products and solutions that help our customers build, improve, feed, power, and protect our world. Come grow your career - See what opportunities await today!

The Technical Communicator’s primary responsibility is to coordinate all Service Request activities between the dealership Service Technicians and Senior Technical Communicators for the resolution of all product problems, and commercial and technical issues for the Equipment Division. The Technical Communicator will maintain all user account access to Caterpillar’s Product Support Customer Relationship Management (PSCRM) system. They will also answer incoming Service Request calls, provide basic service-related information, and escalate complex issues to a Senior Technical Communicator.

Some travel may be required during training and orientation.

• Excellent verbal and written communication skills
• Customer-oriented with the ability to maintain excellent relationships with Caterpillar personnel
• Excellent computer skills
• Strong mechanical skills and technical knowledge
• Ability to handle multiple tasks
• Well organized and detail-oriented
• Strong phone skills

• Four (4) plus years of experience with Earthmoving Heavy Equipment as a service technician or similar experience is preferred.
• Some mechanical skill/aptitude or similar experience is necessary.
• Understanding of the heavy earthmoving equipment industry is desired.
• Completion of a 2-year Diesel Technology or Power Equipment Technology program is preferred.
• Basic courses in engines, hydraulics, and electrical systems are desired.
• A High School diploma or GED is required.

• 401(k):
  Match and employer contribution
• Health Insurance:
  Options include HSA with a match of up to $1,200/year
• Dental & Vision Insurance
• Financial Access:
  Credit Union membership
• Insurance:
  Life, Short-Term and Long-Term Disability
• Educational Opportunities:
  Scholarships through Ohio Machinery Education and Opportunity Foundation
• Compensation:
  Base pay, bonuses, and profit sharing

Work may require standing, sitting, lifting, and operating office equipment. Noise levels vary from quiet in offices to loud in other environments.

• Seniority level:
  Mid-Senior level
• Employment type:
  
  Full-time
• Job functions include Marketing, Public Relations, and Writing/Editing
• Industries include Machinery Manufacturing, Transportation, Logistics, and Truck Transportation

This job is currently active and accepting applications.