Operations Manager Trainee

Operations Management Trainee (OMT) – Customer Service Coordinator

Location: Sharonville, OH

Hours: 7:00 am – 3:30 pm, Monday – Friday

Compensation: $55,000 annually, paid weekly

• Provide quality customer interface, proactive management, issue resolution, and satisfaction
• Coordinate with rental department to maximize utilization without compromising lease customers
• Partner with Sales staff on customer calls for new business and increased satisfaction
• Manage running costs and maintenance overhead, ensuring policy and processes are followed
• Coordinate with Maintenance, Asset Management, Sales and Marketing to maintain customer satisfaction
• Ensure accurate PM scheduling, breakdowns and vehicle status updates; oversee technician work planning for efficiency, training, and flexibility

• Relocation within the business unit at the conclusion of the training program is required
• Perform other duties as assigned

• Detail oriented with excellent follow‑up;
  Required
• Strong verbal and written communication skills;
  Required
• Commitment to organizational goals;
  Required
• Multitasking, highly organized, excellent time management, prioritization;
  Required
• Flexibility and self‑drive in a fast‑paced environment;
  Required
• Strong mechanical skills;
  Required
• Effective interpersonal and influencing skills;
  Required
• Ability to build professional relationships across all levels;
  Required
• Ability to work independently and as part of a team;
  Required

• Bachelor’s Degree (Required)
• 1+ year in customer service with issue resolution experience (Preferred)
• Advanced PC skills (excel, word);
  Required
• Basic understanding of business finance, controls and metrics (Beginner);
  Required

• Comprehensive training and ongoing professional development
• Company match 401(K) plan
• Discounted stock purchase options
• Performance‑based annual cost of living increases
• 12 weeks paid maternity leave
• Additional PTO for military veterans

Equal Opportunity

Employer:

Ryder is proud to be an Equal Opportunity Employer and a Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or disability status.

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