Field Service Technician Rapid Response

AtOhio CAT, we’re more than just a Caterpillar dealership — we’re a team of problem-solvers, hands‑on experts, and trusted partners to our customers. We don’t just sell and rent heavy equipment — we keep it running strong.

As a Field Service Technician, Rapid Response provider, you’ll be at the heart of providing immediate, on‑site support for urgent equipment issues to minimize customer downtime. You’ll use your skills and experience to deliver top‑tier service that keeps our customers moving. You will work in the field from a service pickup truck.

• Provide rapid, on‑site support for urgent equipment breakdowns
• Perform fast diagnostics and temporary repairs to reduce downtime
• Troubleshoot electronic & hydraulic systems
• Analyze fault codes using Cat ET, Product Link, Service Link, CAT Inspect/Interact
• Complete ECM updates, telematics installs, and safety service letters
• Communicate repair status and recommended next steps
• Escalate major repairs when needed
• Follow all safety procedures

• Strong mechanical & electrical aptitude
• Experience with Caterpillar equipment and diagnostic tools
• Computer‑literate with solid troubleshooting skills
• Welding experience (a plus)
• Valid driver’s license

• High School Diploma or GED
• Technical school training (2+ years) in diesel or power equipment
• 5+ years hands‑on experience with diesel, earthmoving, or industrial equipment

• Competitive pay
• Employer‑sponsored pension plan
• Health, dental, vision, HSA & FSA options
• Paid vacation & personal time (year one)
• Life & disability insurance
• Company‑provided uniforms
• Ongoing technical training
• Scholarship opportunities for employees’ families

• Lifting/Carrying 40 lb. Lift/Carry and 50lb pulling
• Standing/Sitting Up and down stairs, standing, sitting, and climbing into machines
• Dexterity Normal
• Repetitive Motions:
  Frequent movement requiring hands, wrists, and fingers
• The noise level in the work environment is usually quiet in office settings and moderate to loud in other situations, with both constant and sudden loud noises possible.