Dispatch - Telecommunicator

Posted Thursday, September 25, 2025 at 6:00 AM

Shawano County is organized according to Chapter 59 of the Wisconsin Statutes. The following is the County’s Mission Statement and Policy on Quality: “The primary mission of Shawano County is to provide all County citizens with cost-effective, prompt and high-quality County services. Quality is the extent to which a product or service conforms to requirements and meets or exceeds customer expectations.”

* It is the policy of Shawano County to recruit and select the most qualified persons for positions in the County's service. Recruitment and selection shall be conducted in an affirmative manner which ensures open competition and provides equal employment opportunity as protected by state or federal law. If you need any accommodations during the recruitment or employment process because of a disability, please notify Human Resources to ensure appropriate accommodations can be made.

Shawano County is pleased to offer our full‑time employees (30+ hours/week) a comprehensive benefits package including:

• Paid Time Off – Earn just under 5 weeks in your first year when working 40 hours/week
• Nine (9) Paid Holidays
• Health Insurance including vision coverage with option of a high or low deductible health insurance plan.
• County‑funded Health Reimbursement Account or HSA depending on health plan selection.
• Prescription Drug Plan
• Long and Short‑Term Disability
• Critical Illness and Accident Insurance
• Employee Assistance Program
• Life Insurance
• Deferred Compensation (457) Retirement Plans

Shawano County is pleased to offer our part‑time employees (regularly scheduled to work 24‑29 hours/week) a comprehensive benefits package including:

• Paid Time Off
• Paid Holidays
• Life Insurance
• State Pension Plan
• Gym Membership Discounts
• Employee Assistance Program

This is a non‑sworn position requiring the performance of tasks associated with communications and records. This position is frequently intellectually demanding. It is a position in which the individual may be required to function as part of a cohesive unit or act independently in performing assigned tasks. While an individual in this position normally performs tasks at the direction and under the supervision of a Shift Supervisor, a Telecommunicator must be able to exercise independent judgment and performs tasks in the absence of supervision, especially in emergency situations.

• Operation of two‑way radio equipment for direct communication with law enforcement officers including emergency frequencies and testing of the same.
• Operation of the countywide emergency paging system for severe weather and dispatching of emergency services.
• Operation of the County E911 system.
• Operation of the T.I.M.E system, telephone system, FAX machine and hearing‑impaired equipment.
• Operation of the Law Enforcement computer software program(s) i.e. Computer Aided Dispatch (CAD) module, Jail module and Records module and etc. and entry and modification of complaints and accident information in the computer system.
• Entry, validation and removal of warrants, stolen property, restraining orders and missing persons in the Wisconsin T.I.M.E. system.
• Receive and evaluate emergency and non‑emergency calls.
• Provides pre‑arrival instructions as needed for emergency calls.
• Coordinate activities between Law Enforcement, Ambulance and Fire units as well as other county departments and outside agencies.
• Assist with on‑the‑job training of new Dispatchers.
• Relays information to the public when requested.
• Perform related work as required.

• High School Diploma or GED.
• The Sheriff’s Department operates 24 hours a day, 7 days a week. The Dispatch position works 9‑hour shifts, 5 days on and 3 days off on a rotation. It is a requirement to work weekends, holidays, day, afternoon and night shifts.
• Ability to keyboard/type 40 words per minute.
• Experience and/or training in telecommunications, data entry, or related fields are desirable, but not required as a condition of employment.