Human Services - Crisis Case Manager

W7327 Anderson Ave, Shawano, WI 54166, USA

Posted Tuesday, November 25, 2025 at 7:00 AM

Shawano County is organized according to Chapter 59 of the Wisconsin Statutes. The following is the County’s Mission Statement and Policy on Quality:

• Paid Time Off - Earn just under 5 weeks in your first year when working 40 hours/week
• Nine (9) Paid Holidays
• Health Insurance including vision coverage with option of a high or low deductible health insurance plan.
• County-funded Health Reimbursement Account or HSA depending on health plan selection.
• Prescription Drug Plan
• Long and Short-Term Disability
• Critical Illness and Accident Insurance
• Employee Assistance Program
• Life Insurance
• Deferred Compensation (457) Retirement Plans

Shawano County is organized according to Chapter 59 of the Wisconsin Statutes. The following is the County’s Mission Statement and Policy on Quality: “The primary mission of Shawano County is to provide all County citizens with cost‑effective, prompt and high‑quality County services. Quality is the extent to which a product or service conforms to requirements and meets or exceeds customer expectations.”

* It is the policy of Shawano County to recruit and select the most qualified persons for positions in the County's service. Recruitment and selection shall be conducted in an affirmative manner which ensures open competition and provides equal employment opportunity as protected by state or federal law. If you need any accommodations during the recruitment or employment process because of a disability, please notify Human Resources to ensure appropriate accommodations can be made.

Shawano County is pleased to offer our full‑time employees (30+ hours/week) a comprehensive benefits package including:

• Paid Time Off - Earn just under 5 weeks in your first year when working 40 hours/week
• Nine (9) Paid Holidays
• Health Insurance including vision coverage with option of a high or low deductible health insurance plan.
• County-funded Health Reimbursement Account or HSA depending on health plan selection.
• Prescription Drug Plan
• Gym Membership Discounts
• Dependent Flexible Spending Account
• Dental Insurance
• Long and Short-Term Disability
• Critical Illness and Accident Insurance
• Employee Assistance Program
• Life Insurance
• State Pension Plan
• Deferred Compensation (457) Retirement Plans

Shawano County is pleased to offer our part‑time employees (regularly scheduled to work 24‑29 hours/week) a comprehensive benefits package:

• Paid Time Off
• Paid Holidays
• Life Insurance
• State Pension Plan
• Gym Membership Discounts
• Employee Assistance Program

Job Summary: Under the general supervision of the Intervention Services Supervisor, the crisis case manager is responsible for the direct provision of services to the general public for the primary purpose of preventing disabilities, promoting mental and physical health, and improving social and community functioning. This includes on‑call crisis coverage as it relates to Chapters 51, 54, and 55 providing telephone and mobile crisis intervention, crisis counseling, assessment, and referrals through a rotation of daytime, evening, and weekend hours.

The crisis case manager also provides short‑term service coordination and monitoring of services to a specific group of individuals diagnosed with a developmental disability, emotional disturbance, substance use disorder, and/or chronic mental illness. The crisis case manager is expected to work on a highly independent basis and to work cooperatively with community providers, law enforcement, school personnel, clients, and families.

• Provides direct face‑to‑face (via walk‑in clinic or mobile response) and telephone contact crisis intervention services. Services include conducting risk assessments, providing crisis counseling, supporting behavioral de‑escalation through the use of skills coaching, and offering information and referral to a wide variety of collateral agencies, families and resources.
• Responsible for arranging admission to an inpatient psychiatric facility for individuals subject to Chapter 51 detentions.
• Works a rotating daytime, evening, and weekend on‑call schedule with other crisis case managers, with the ability to respond to the…