Patient Service Representative; PSR; Clinic

Department: 09122 AMG Shawano
- Front End Staff Status:
Full time Benefits Eligible:
Yes Hours Per Week: 40 Schedule Details/Additional Information:
Monday
- Friday: 8:30am - 5pm. No weekends or holidays at this time. Pay Range: $19.80 - $29.70

Where You Will Work:
Aurora Medical Group (AMG) is part of Advocate Health, one of the nation’s largest nonprofit health systems. With more than 350 locations across Illinois and Wisconsin, AMG offers a wide range of specialties and services, including primary care, medical and surgical care, pediatrics, women’s health, behavioral health, and more. Our team is dedicated to delivering exceptional care and improving health outcomes in the communities we serve.

Joining AMG means being part of a collaborative, patient-focused environment where innovation and quality care thrive.

• High school diploma or equivalent.
• One to two years related customer service experience.
• Experience handling difficult caller/customers/patients.

• Schedule:
  
  Monday
  - Friday, 8:30am - 5pm
• As a Patient Service Representative (PSR), you’ll play a vital role in the care team – supporting providers, connecting with patients, and helping ensure a seamless, compassionate experience every day.
• As a key member of the ambulatory care team, you will:
• Patient Services:
  Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services:
  Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services:
  Upholds standards of the practice and of the medical group for accurate and timely medical records.

About This

Location:

Our primary care physicians at Aurora Family Medicine in Shawano, WI, provide the high-quality, personalized care you deserve. Primary care is the first point of contact in health care and our family medicine physicians are here to care for your entire family. Our address is 1346

E. Green Bay St., Shawano, WI. When you’re looking for primary care close to home, visit us in Shawano, WI. Our team of family medicine physicians, along with our nurse practitioners, are committed to your health and wellness. We provide comprehensive preventive care, such as annual physical exams and vaccinations. We're also well trained in the diagnosis and treatment of acute illnesses and chronic diseases and can refer you to specialists if needed.

Your feedback matters. Every teammate’s voice is vital in shaping our culture and improving care. We value your insights and experiences because they help us grow stronger together.

Physical Requirements and

Working Conditions:

Ability to function in a high volume, multiple-task environment, and in a crowded or closely shared workspace. Exposure to ill patients. Ability to work under stressful conditions with demanding customers. Must lift up to 35 pounds without help. For patient lifts of over 35 pounds, or when patient is unable to assist with the lift, patient handling equipment is expected to be used, with at least one other associate, when available.

Unique patient lifting/movement situations will be assessed on a case-by-case basis.

• Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Benefits and more
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and…