Client Development Representative

Summary

DI exists to relieve the world of mediocre experiences and to create remarkable ones. Our people make the remarkable possible through an unwavering display of uncommon commitment each day.

Essential Responsibilities / Functions

We’re seeking a motivated, entrepreneurial Client Development Representative (CDR) for our Corporate, Healthcare and Transit Practices to identify and engage decision-makers and generate qualified pipeline. You’ll help DI unlock new opportunities with research and thoughtful outreach into meetings, momentum, and revenue. This role is ideal for someone who loves prospecting, is energized by relationship-building, and can balance high activity with high-quality targeting.

Prospecting

& Pipeline Generation

• Research target accounts and active projects to identify key decision‑makers and uncover qualified opportunities
• Build and execute outreach strategies (email, phone, Linked In, events) tailored by segment and persona
• Set qualified meetings (FIT calls) and consistently contribute net‑new pipeline toward DI’s sales goals
• Lead introduction calls/conversations and qualify opportunities based on fit, timing, budget, stakeholders, and urgency
• Document clear notes, context, and next steps to enable smooth handoffs to sellers
• Ask sharp questions that uncover client needs and pain points while positioning DI’s value early

Service Work

• Responsible for handling all service work requests for Corporate, Healthcare and Transit practices
• Serve as the client’s day‑to‑day contact throughout the sales process
• Define project scope, gather client needs, and communicate scope internally
• Send proposals to the client
• Once a project is Closed Won, brief the Service Project Manager on the full project scope
• Introduce the client to Service Project Manager for project handoff and ongoing coordination

Sales Tools & Workflow

• Use Salesforce, Wiza, Linked In Sales Navigator, and sequencing/outreach tool, Groove to manage outreach, track activity, and maintain CRM hygiene
• Maintain accurate lead/contact records, stage progression, and reporting to support pipeline visibility and forecasting
• Leverage AI and automation to improve speed and personalization without sacrificing quality

Cross‑Functional Collaboration

• Partner with Marketing to align on thought leadership themes, nurture strategies, and account‑based outreach
• Coordinate with internal teams to stay current on DI wins, new work, capabilities, and proof points
• Share voice‑of‑customer insights to refine messaging, targeting, and outreach effectiveness

Industry Awareness & Thoughtful Targeting

• Stay current on trends, news, and key signals within assigned practices (e.g., Corporate, Healthcare, Transit) to inform timely, relevant outreach

Knowledge / Skills / Abilities

• Curiosity or knowledge in experiential design, technology, fabrication, and/or architecture—and excitement about the Corporate and Healthcare industries
• Strong ability to translate DI’s value into clear, compelling stories tailored to different audiences and platforms
• Exceptional written and verbal communication skills; able to present, assert, and engage effectively with stakeholders at all levels
• Strong drive to meet or exceed activity and pipeline goals; motivated by measurable outcomes
• Able to apply sound judgment and strategic thinking to generate results and uncover growth opportunities
• Proven ability to research accounts, projects, and decision‑makers and use insights to personalize outreach
• Open to direction and constructive feedback; eager to learn and improve
• Excellent time management and ability to prioritize in a fast‑paced, high‑autonomy environment
• Quick to learn and leverage modern sales tools and platforms to improve productivity and outreach effectiveness
• Works well across Sales, Marketing, and internal teams; builds alignment and maintains strong internal partnerships
• Professional, confident, and comfortable engaging new people; able to build and maintain rapport across a broad prospect base

Education / Certifications / Experience

• Bachelor’s degree in Business, Marketing, Entrepreneurship, or a similar degree or equivalent work experience required
• 1‑3 years of experience in business development…