Practice Manager

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Summary

DI exists to relieve the world of mediocre experiences and create remarkable ones. Our people make the remarkable possible through an unwavering display of uncommon commitment each day.

The Practice Manager supports multiple practices (Corporate, Healthcare, Transit) by managing internal sales operations that help DI expand our portfolio of custom design, fabrication, and technology solutions. This is an internal-facing role that partners cross-functionally with Sales, Marketing, Creative Studio, Estimating, Technology, and Project Management to keep pursuits organized, accurate, and moving forward.

The Practice Manager ensures sales processes are consistently applied across practice teams—and continuously improved to support efficiency, clarity, and on-time decision-making in a fast-paced environment. The ideal candidate is proactive, assertive, highly organized, and able to quickly synthesize information to drive the next best action.

Essential Responsibilities & Functions (May Include But Are Not Limited To) Sales Operations & Process Ownership

• Serve as a subject matter expert for DI’s internal sales process and business tools (e.g., Salesforce, Slack, Proposify) and support Practice Directors (PDs) and Account Directors (ADs) in moving opportunities through the pipeline.
• Own practice logistics and sales workflow setup, including Salesforce opportunity setup, Slack channel setup (as needed), pursuit checklists, proposal coordination, and internal routing.
• Ensure best practices and established procedures are consistently followed (client files, approvals, status reporting, documentation standards, etc.).
• Identify gaps, redundancies, or friction points in the sales process and recommend improvements to increase efficiency and clarity across practices.
• Coordinate pursuit execution, including legal and insurance review, estimating coordination, internal scope alignment, and proposal development for both proactive opportunities and RFPs.
• Prepare proposals for internal review/approval and ensure accuracy, completeness, and on-time delivery.
• Review RFP requirements, delegate sections to the appropriate internal teams, and coordinate completion to ensure all submissions are compliant and compelling.
• Oversee assembly of final RFP response packages and ensure submissions are delivered according to required formats and deadlines.

CRM, Data Integrity & Reporting

• Maintain Salesforce accuracy for opportunities and accounts within each PD/AD’s book of business, including sales stage, budget, timeline, etc.
• Keep internal stakeholders aligned by communicating opportunity status, risks, and next steps using Salesforce and supporting tracking documents.
• Partner with sellers to gather missing information needed to advance pursuits and reduce internal bottlenecks.
• Generate reports and/or participate in team discussions regarding Sales pipeline, forecasting and project performance.

Cross-Functional Coordination

• Coordinate with internal teams to define project scope, requirements, assumptions, exclusions and deliverables during pre-sale and discovery phases.
• Act as the operational hub for each practice, meeting regularly (daily/weekly as needed) with PDs / ADs and Executive Creative Directors to review statuses, remove blockers, and prioritize active pursuits.
• Schedule, lead, and document internal pursuit/status meetings to keep teams aligned and accountable.

Contracts & Compliance Support

• Support PDs and ADs with client contracts, vendor paperwork, insurance documentation, legal review and other required compliance items for new projects and renewals.

Team Culture & Collaboration

• Promote a collaborative, solutions-oriented culture that supports clarity, accountability, and momentum across teams.

Knowledge / Skills / Abilities

• Strong experience with CRM and sales operations tools required;
  Salesforce experience preferred.
• Ability to interpret estimating workbooks and coordinate scope/pricing inputs across teams.
• Strong proposal and contract literacy required including ability to identify risk areas, requirements, and…