Director, Product Operations - Workforce Health Solutions

Location: Shawnee Mission

The Director of Product Operations – WHS leads the commercialization, operational enablement, and lifecycle management for Quest’s Workforce Health Solutions product portfolio across both the Workplace Drug Screening (OHS) and Employer Population Health (EPH) segments. Reporting directly to the Sr. Director of Product Development – WHS, this leader acts as the operational execution head of the product organization, managing a team of specialized Product Managers to translate business strategy into scalable, profitable solutions.

The Director oversees the end-to-end product value chain—spanning physical kit logistics, clinical laboratory integration, digital reporting, and platform connectivity. By establishing robust operational infrastructure, standardizing cross-functional support processes, and defining clear SLAs, this leader bridges the gap between product development, internal business units, and daily commercial operations. Through close collaboration with sales, IT (HTAS), clinical operations, and regulatory affairs, they ensure the portfolio achieves annual operating plan (AOP) objectives, maximizes operating margins, and delivers a seamless client experience.

Quest Diagnostics honors our service members and encourages veterans to apply. While we appreciate and value our staffing partners, we do not accept unsolicited resumes from agencies. Quest will not be responsible for paying agency fees for any individual as to whom an agency has sent an unsolicited resume. Equal Opportunity

Employer:

Race/Color/Sex/Sexual Orientation/Gender Identity/Religion/National Origin/Disability/Vets or any other legally protected status.

Required

Work Experience:

8+ years of progressive product management, product development, or operational leadership experience in healthcare, clinical diagnostics, workplace safety, or B2B2C corporate wellness.

At least 2–3 years of direct people management experience, ideally leading product management or cross-functional project teams.

Demonstrated track record of scaling digital platforms, managing physical product logistics, or launching complex B2B services.

Preferred

Work Experience:

Familiarity with occupational health services, clinical toxicology/drug screening, or laboratory information systems (LIS).Experience working in a highly regulated industry (FDA, DOT, SAMHSA, CAP/CLIA).Experience using Lean management principles, Agile/Scrum methodologies, or structured process-improvement tools.

Technical/Job Specific Knowledge:
Strong familiarity with agile software development methodologies (Scrum, Kanban) and the software development lifecycle (SDLC).Solid financial acumen; ability to model product profitability, evaluate pricing models, and analyze P&L components.

Understanding of digital integration protocols (APIs, HL7 data flows) and platform interfaces.

Microsoft Office Suite:
Word, Outlook, Excel, SharePoint.

Skills:

Extremely strong written and oral communication and excellent influencing/collaboration skills across many functions and levels

Demonstrated ability to independently lead strategic, cross-functional initiatives. Analytical skills, including the ability to analyze financial, volume, and market data

Work Environment:

Hybrid work environment, in the office minimum 3 days per week.

Travel Required English Required

Education:

Bachelor’s degree in Business Administration, Healthcare Administration, Information Technology, or a related field. (Required)
Master of Business Administration (MBA) or Master of Public Health (MPH). (Preferred)
Standardize Operational Playbooks:
Establish, codify, and scale operational processes, customer onboarding playbooks, and service-level agreements (SLAs) across both lines of business.

Full Portfolio Lifecycle Management:
Oversee…