Patient Scheduling Senior Specialist

Position Title

Patient Scheduling Senior Specialist

Broadmoor Campus, Overland Park, KS

The Patient Scheduling Senior Specialist supports the supervisor and leads scheduling activities for the ambulatory clinic. This role requires thorough knowledge of all job functions, serves as a resource for training other employees in collaboration with the supervisor/manager, and is a critical member of the physician’s care team. Responsibilities Calling a large volume of patients via phone or MyChart, completing EMR appointment requests, processing external medical records, assisting front‑desk operations, and preparing the physician care team for daily appointments.

• Role models the health system values in daily interactions and inspires others.
• Maintains a positive presence in the practice.
• Assists in onboarding of staff as directed by clinic leadership.
• Executes the department onboarding process and escalates barriers to leadership.
• Manages accountability for organizational targets related to patient experience, people, sustainability, safety, and operational excellence.
• Engages and solicits feedback from work unit employees.
• Communicates effectively, both verbally and in writing.
• Serves as a role model for correct workflow execution.
• Completes standard work observations and ensures adherence to standard work.
• Escalates enhancements or challenges to standard work to leadership or the informatics team.
• Engages in clinic‑level projects to enhance patient/clinician experiences.
• Creates and contributes to a positive environment where learning and knowledge sharing occur.
• Encourages employees to use organization risk reporting tools.
• Demonstrates knowledge of and adheres to safety regulations, disaster plans, emergency response, infection control, fire safety, hazardous material, and organizational policies.
• Conducts accreditation tracer exercises.
• Conública authenticity, gaining the trust of others, acting consistently and ethically.
• Demonstrates unwavering credibility through trustworthiness, reliability, integrity, and character.
• Responds to a high‑volume of incoming telephone calls.
• Schedules internal and external incoming department referrals.
• Schedules in‑person appointments, telehealth visits, surgeries, procedures, and ancillary services using Epic Cadence decision trees.
• Assists patients in registering and cancel modernas appointments.
• Accurately documents and routes calls to the proper departments.
• Efficiently navigates medical records, ensuring patient information is up‑to‑date and accurately entered.
• Follows all regulatory and compliance standards and documented protocols.
• Responds to outgoing telephone calls and faxdeos materials.
• Communicates with the care team and supports staff on various patient issues.
• Obtains and updates insurance information.
• Identifies urgent customer needs or operational issues and escalates appropriately.
• Maintains extensive knowledge of appointment types, locations, providers, and specialties.
• Works to achieve a coordinated patient itinerary consisting of multiple appointments.
• Registers patients during the scheduling process, including demographics entry, insurance verification, completion of the Medicare Secondary Payer Questionnaire (MSPQ), scanning, document preparation, and referral/appointment processing. erfaring
• Preauthorises clinic‑specific visits and procedures as needed.
• Assists patients with MyChart activation and support, including online check‑in prior to the appointment.
• Attends and participates in department clinic daily huddles and process improvement initiatives.
• Understands patient experience performance expectations for ease of scheduling appointments.
• Supports both front desk and scheduling (telephone and MyChart) workflows.
• Establishes and maintains productive working relationships with providers and the clinical care team.
• Possesses a working knowledge of patient‑related policies and procedures as well as the University of Kansas Health System services and programs.
• Follows the Health System standard apparel policy.
• Effectively communicates health system policies to patients and patient…