Clinical Consulting Solution Architect- myAvatar

Location: Shawnee Mission

Responsible for providing expert solution knowledge, recommended implementation and maintenance best practices, and process design representing their domain of expertise

Solution Architects at Netsmart:
As a Solution Architect within our consulting organization, you are tasked with leveraging your expert solution knowledge to recommend best practices for implementation and maintenance, as well as to design processes within your domain of expertise.

Your role entails owning subject matter expertise, overseeing design, and ensuring the successful implementation of a particular component within the overall project. At Netsmart, we have a couple paths that Architects follow:  Clinical Solution Architect:
The clinical architect oversees the clinical design of the system from start to finish during the implementation phase. Collaborating closely with clients, they pinpoint workflows and recommend optimal practices in line with industry standards. Acting as the primary source of knowledge, they guide both the project team and the client through the clinical implementation process. In this role, you'll spearhead client events, oversee clinical data gathering, recommend clinical and my Avatar best practices, analyze and design workflows, create documentation and my Avatar content, coach and mentor the solution team, mediate internal and client conflicts, and address troubleshooting and issue resolution.

Responsibilities Provide expertise during client engagement to deliver workflow and solution design to achieve defined benefits.

Responsible for guiding clients through current workflows, upgrades, system changes, enhancements, and ongoing system maintenance.

Act as a primary consultant for the client’s solution troubleshooting, consultation, and knowledge transfer

Cultivate and sustain relationships with clients to provide appropriate escalation of issues, solution knowledge, and engagement support.

Seek to resolve escalated problems and issues using solution knowledge and expertise during installation, operation, maintenance or testing.

Manage client expectations and ensure project delivery meets goals of engagement.

Coach, mentor and guide solution teams on recommended methodology practices

Qualifications Required Bachelor 's degree or equivalent relevant work experience

At least 4 years of health care information technology implementation or consulting working experience

At least 1 year of project management experience

Ability to communicate effectively with technical, clinical and operational teams

Ability to document and present architecture concepts, often narrowing complex ideas to a single overview

Ability to build strong client relationships and delivering client-centric solutions

Ability to make sense of complex, high quantity and sometimes contradictory information to effectively solve problems

Preferred

At least 2 years Netsmart EHR solution work experience

Expectations

Travel expected up to 20% of the time as needed

Position may at times require extended or irregular hours outside of traditional office hours to support clients and projects across multiple time zones and any required travel

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on performance, qualifications, abilities, education and experience.

Netsmart does not discriminate in employment opportunities or practices based on race, color, religion, sex (including pregnancy), sexual orientation, gender…