Solution Architect

Location: Shawnee Mission

workflow guidance, and best-practice recommendations that support the ongoing optimization, maintenance, and success of their Netsmart solutions. Partners closely with client stakeholders to troubleshoot complex issues, drive continuous improvement, guide system enhancements and upgrades, and ensure clients maximize the value of their technology investment through proactive consultation, knowledge sharing, and strong relationship management.

At Netsmart, improving care delivery isn’t just our aspiration; it’s our passion!

For more than 50 years, we’ve been a healthcare software company developing technology and providing services in the behavioral health, human services, and Post-Acute markets. We collaborate with organizations and partner with our clients across the care spectrum to anticipate challenges, identify obstacles and recognize new opportunities as healthcare evolves. We continuously strive to advance our Netsmart technologies and offerings beyond the EHR by embracing new technology trends that empower healthcare professionals to provide the best possible care.

Summary Responsible for serving as a trusted advisor to clients by providing deep solution expertise, workflow guidance, and best-practice recommendations that support the ongoing optimization, maintenance, and success of their Netsmart solutions. Partners closely with client stakeholders to troubleshoot complex issues, drive continuous improvement, guide system enhancements and upgrades, and ensure clients maximize the value of their technology investment through proactive consultation, knowledge sharing, and strong relationship management.

Responsibilities Provide expertise during client engagement to deliver workflow and solution design to achieve defined benefits.

Responsible for guiding clients through current workflows, upgrades, system changes, enhancements, and ongoing system maintenance.

Act as a primary consultant for the client’s solution troubleshooting, consultation, and knowledge transfer

Cultivate and sustain relationships with clients to provide appropriate escalation of issues, solution knowledge, and engagement support.

Seek to resolve escalated problems and issues using solution knowledge and expertise during installation, operation, maintenance or testing.

Manage client expectations and ensure project delivery meets goals of engagement.

Coach, mentor and guide solution teams on recommended methodology practices

Qualifications Required Bachelor 's degree or equivalent relevant work experience

At least 4 years of health care information technology implementation or consulting working experience

At least 1 year of project management experience

Ability to communicate effectively with technical, clinical and operational teams

Ability to document and present architecture concepts, often narrowing complex ideas to a single overview

Ability to build strong client relationships and delivering client-centric solutions

Ability to make sense of complex, high quantity and sometimes contradictory information to effectively solve problems

Preferred

At least 2 years’ Netsmart EHR solution work experience

Expectations

Travel expected up to 20% of the time, as needed

Position may at times require extended or irregular hours outside of traditional office hours to support clients and projects across multiple time zones and any required travel#LI-EW1

Netsmart is proud to be an equal opportunity workplace and is an affirmative action employer, providing equal employment and advancement opportunities to all individuals. We celebrate diversity and are committed to creating an inclusive environment for all associates. All employment decisions at Netsmart, including but not limited to recruiting, hiring, promotion and transfer, are based on…